Location: Dover, Del (Onsite)

• End-User Support and Management
• Endpoint Support, Management, and Security Solutions
• File, Print and Terminal Service Management
• Subnet Management Solutions
• Virtual Desktop and Application Infrastructure (VDI) Support
• Network Support/Troubleshooting

• Experience Providing support for daily technical support activities for end-user devices, network, telecommunications, and server management.
• Installation and support of end-user devices
• Investigate and troubleshoot network communication issues with firewall/proxy and endpoint devices.
• Investigate and work with the Security Operation Center (SOC) to resolve antivirus/malware notifications.
• Create knowledge base articles for technology solutions to support day-to-day service and implementations for external and internal customers.
• Availability and after-hour access may be required. Evening and weekend work may be required on an as-needed basis. Consultant is expected to be available via phone during on-call rotation.
• Travel is required to various locations within and outside of Delaware to provide end-user support and/or receive training.
• This position may need to move hardware not to exceed 50 lbs.
• Knowledge of the methods and techniques for installing, configuring, securing and upgrading software products
• Knowledge of the methods and techniques for performing diagnostics and problem resolution associated with end-user technologies
• Knowledge of basic end-user device, networking technologies, and server support
• Skill in the collection, analysis, evaluation, and presentation of data from a variety of sources