Job description

SIRMAX is a global leader in providing thermoplastic material solutions, offering a wide range of products, from polypropylene to engineering plastics, applying custom colors, additives and extensive technical experience. Sirmax also applies this technological approach to the circular economy by developing sustainable and bioplastic traced and certified solutions to meet the needs of our customers.

Sirmax has 13 establishments, each designed to integrate with local communities, their economic, professional and human growth and, at the same time, cultural formation among people.

WHY WORK IN SIRMAX GROUP?

Sirmax is growing thanks to its people who manage to transform new investments and innovative strategies into concrete actions. We are growing our resources within an international and multicultural organization characterized by dynamism and vivacity. We like to reward deserving people with new growth opportunities within the Group, as well as new projects and training courses. Being a Sirmaxee means being part of an open community with an informal style, ready to help people to settle in easily and to stimulate them to improve.

With Sirmax you can make not only a difference in your career but, also in your world.

Customer Service Representative JOB SUMMARY

Sirmax North America, Inc., is looking for a dynamic Customer Service Representative or Customer Account Support at their state of the art Anderson facility. The Customer Service Representative is not your call center position. The Customer Service Representative is our liaison for our direct customers that we supply. The Customer Service Representative works on larger scale with direct contact with our customers while effectively communicating with our sales team, logistics team and our production team to help ensure our customers are receiving the best service possible. The Customer Service Representative must be able to multi-task, communicate clearly (verbally and written), strong attention to detail and work in a team environment.

Customer Service Rep and Customer Account Support DUTIES AND RESPONSIBILITIES

• Open and maintain customer accounts by recording account information in CRM
• Coordinate deliveries to customers with logistic department
• Coordinate with Production Manager for confirming delivery dates to customers
• Keep price lists updated
• Answer corporate phone line and direct accordingly.
• Use telephones to reach out to customers and verify account information, payment information and other pertinent information such as addresses and phone numbers.
• Place of sales orders, refunds, or exchanges
• Advise on company information
• Place, modify or cancel sales orders and forecasts
• Navigate through customer portals to update sales orders and sales forecasts
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Other duties as assigned

Required Skills Abilities for Customer Service Rep and Customer Account Support

• Strong organizational skills with the ability to multi-task
• Proficiency in MS Office
• Ability to organize a daily workload by priorities
• Ability to meet deadlines in a fast-paced quickly changing environment
• A proactive approach to problem-solving

Customer Service Rep and Customer Account Support Benefits

• 401K
• Health PPO or HSA
• Dental
• Vision
• Short term disability
• Long term disability company provided
• Life insurance company provided
• Additional life for employee spouse and children
• Vacation
• Personal Time
• Paid Holidays

SIRMAX NORTH AMERICA INC IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Anderson, IN 46016: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your pay expectations for the role?

Work Location: In person

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