Department Information

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Work Unit:

The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.

The mission of the Policy Unit is to lead the Colorado Child Support Services (CSS) program by affecting and supporting program policy. The purpose of the work unit is to implement federal requirements of Title IV-D of the Social Security Act; continuously improve the operation of Colorado’s CSS program by designing and implementing changes to Colorado law, state rules and procedures; provide policy support and guidance to the Division; and provide quality supervision and policy guidance to 54 county Child Support units.

Description of Job

• 
  Using discretion and creativity, they routinely advise, clarify or educate users on automated financial record management functions and practices; and resolves operational and system support issues. They customarily participate in user meetings to discuss ACSES operational issues, and help identify practices that maximize the functionality (processes) offered by the system and supports effective financial record management.

• The position performs integrity or user acceptance testing of software; approves enhanced or new computer (ACSES) software applications; and drafts reports, official documents and professional opinions related to the child support enforcement program and system support requirements.

• They regularly represent the interests of county CSS users in the development of automated solutions that support effective financial record management.

• By employing a variety of methods, they develop ACSES instructional curriculum and materials, and conduct end-user training. In conjunction with training, they conduct county CSE office operational visits to educate users on use of the ACSES, and ensure compliance with state recommended practices pertaining to use of the state-wide system.

• Serves as a subject matter expert (authority) that analyzes and evaluates the functionality of current automated financial record management processes (i.e. ledger initiation, maintenance, management; payment processing and disbursement) and proposes enhancements or work process changes to support current and evolving business needs. Collects business requirements for system enhancements using modern (system) development methodologies. Participates as a member of an ACSES system development team.

• Serves as the primary point-of-contact (skilled resource) for State, county, and other child support services (CSS) agencies to advise, clarify or educate users on automated financial record management functions and practices; and resolve operational and system support issues. Using a variety of methods, develops and conducts end-user training on ACSES functionality.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum qualifications:

Six (6) years of experience in Child Support Services program experience.

OR

Bachelor's Degree from an accredited school in Finance, Mathematics, or a closely related field, and 2 years of experience in Child Support Services program experience.

Substitutions:

• Additional experience in the specified areas will substitute for the degree on a year for year basis.
• A Master's or Doctorate Degree in the specific areas will substitute for the required experience on a year for year basis.

Preferred Qualifications:

• 
  Knowledge of child support programs

• Working knowledge of the ACSES case initiation process and/or working knowledge of ACSES intergovernmental case processes

• ACSES (or other comparable automated system) experience – user and operational support, and systems development

• System-related instructional experience

• Child support knowledge is crucial to the success of the position

• Excellent written and oral communication skills

• Excellent interpersonal skills

• Successful at the 4 qualities of excellent public speakers (introspection and self awareness, the ability to tell a story, generosity, confidence)

• Training experience within a financial, CPA, or bookkeeping role.

Conditions of Employment:

• Must be willing and able to travel throughout the state for training and other related state business, and 1-2 times a year for out of state travel for national meetings.
• Must pass a background check and reference checks.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Supplemental Information

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program MotivateMe
• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~