Title: Airport Systems Support Technician

Location: John F. Kennedy International Airport (JFK), Jamaica, NY

“Instantly recognizable” is the best way to describe John F. Kennedy International Airport. Would you like to be part of a team working inside that iconic structure? Would you like to know what is going on in the background when an airline agent says “our system is currently down”? Then please read on!

Position Overview: Airport Systems Support Technicians are an integral part of day-to-day operations providing support for critical airport systems and equipment. These systems are used by employees at John F. Kennedy International. This position is both proactive and reactive in its nature. Expect a hands-on technical role that comes with many benefits such as technical training and no two days being the same. You will be working with an innovative team with a strong focus on service delivery.

FLSA Status and Hours: This is a full time, salaried, non-exempt position and requires onsite shift work. Morning and evening shifts are available.

Qualifications:

• College-level education as demonstrated by a BA, BSc, MCP, A+ or equivalent
• Experience within a site-based customer service environment
• Demonstrated focus on customer service
• Airport experience a plus

Physical Attributes

• Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required
• Ability to negotiate security checkpoints and screening x/ray access points without assistance
• Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).
• Ability to carry tools, test equipment and replacement equipment (up to 50 lbs), independently and unaided.
• Ability to drive standard vehicles without any requirement for modified controls.

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture: We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible

We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.