Description:

Our client is contracted with multiple insurance agencies to partner with them on assisting their members with kidney disease. Our client has nurse and social worker employees that visit the members in their homes to assist them with their needs. Their needs could be anywhere from assisting them with transportation, prescription consolidation, dialysis/connecting them with a doctor, nutrition, to anywhere up to helping them with their quality of life in their home, etc.

• This Role is 100% Phones involved!
• Ensure each prospective patient and potential patient has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• All outbound calls: 200-300 Dials per day
• Field outbound phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Calling Former patients using a list of phone numbers provided to you through the auto-dialer.
• Scheduling a consultation between the prospective patient and an Enrollment Coordinator or Care Coordinator Representative.
• Fielding basic questions and concerns about the products and services we offer.
• Use Microsoft Office suite and company software to manage various aspects of the job
• Keeping a detailed log of calls, including those which were not answered.
• Attempting to contact prospective patients who you have been unable to contact.
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

Additional Skills & Qualifications:

• Ideally must have either 1 year of healthcare call center experience OR 1+ years of call center experience
• Must have at least 1 year of tenure in their job.
• Minimum high school diploma
• Exhibit excellent communication skills
• Must be able to work independently using Microsoft Office Suite
• A pleasant speaking voice when engaging with prospects and customers

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.