Job description

Additional Information:

Candidates need to be willing to work any hours from 7am -7 pm CST
This role is 100% remote

Required Function 1:

• 1+ years experience in insurance verification.• Customer call center environment experience.• Knowledge of state Medicaid systems.

Required Function 2:

• Researches and verifies eligibility information via online lookups to carrier eligibility websites or by phone with various carriers and updates the state MMIS system.

• Loads a minimum of 20-25 adds per day into the state MMIS system and terminates existing TPL insurance policies.

• Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance.

• Maintains an accuracy of 99% or above on all work activities per contractual obligation with state.

Required Function 3:

• Primarily sedentary work in a general office environment

• Ability to communicate and exchange information• Ability to comprehend and interpret documents and data

• Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)

• Requires manual dexterity to use computer, telephone and peripherals

• May be required to work extended hours for special business needs

• May be required to travel at least 10% of time based on business needs

Required Function 4:

High School Diploma or GED required; Associate’s degree preferred.

Required Function 5:

• Ability to be careful and thorough.

• Ability to build relationships both in person and over the phone.

• Ability to work proficiently with company software used on the project (i.e. Microsoft Word, Excel, ImageNow, etc.).

• Ability to navigate various websites.

• Working knowledge of HIPAA privacy and security rules.

• Ability to organize well.

• Ability to perform well in team environment.

• Ability to work independently to meet objectives.

• Ability to meet deadlines.

• Develops effective working relationships with internal and external clients.

Required Function 6:

• Adheres to corporate and office policies.

• Maintains an accuracy of 99% or above on all work activities-per contractual obligation with state.

• Proactively identify areas of improvements within daily work activities

• Gain general understanding of HMS and office operations

Job Type: Full-time

Salary: $9.66 - $17.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Insurance verification: 1 year (Preferred)
• state Medicaid systems: 1 year (Preferred)
• Customer call center: 1 year (Preferred)

Work Location: Remote

Speak with the employer
+91 630-635-8699

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