Pacific Power Group is hiring a Branch Operations Manager for our Ridgefield, WA Power Generation division.

As the Branch Operations Manager you are responsible for leading and managing the Ridgefield Power Generation Service and Parts operation.

Pacific Power Group is engaged in the sales and service of new and re-manufactured Allison Transmissions, industrial engines, power generation products, and marine power solutions. We pride ourselves on providing exceptional service to all of our clients and are characterized by steadfast integrity and a deep commitment to providing distinctive value through the talent and expertise of our people.

Benefits include: Health insurance, 17 Paid Time Off ("PTO") days, 9 Paid Holiday's, Dental Insurance, Vision Insurance, Basic Life Insurance, Voluntary Life Insurance, Accidental Death & Dismemberment Insurance, 401(k) matching, Referral Program, Flexible Spending Account (medical and dependent care), Health Savings Account, Critical Illness, Hospital Indemnity, Accident, Parental Leave Pay, Bereavement Pay, Jury Duty Pay, Professional Development Assistance, Employee Assistance Program.

Salary range: $90,000 to $130,000 annually, based on skills and experience

Primary (Essential) Duties:

• Lead, coach and mentor service, parts, warehouse and admin teams ensuring a high degree of performance and employee engagement is evident throughout the branch.
• Contribute to financial planning activities and reviews ensuring that the Ridgefield branch meets or exceeds established profitability metrics, adjusting resources as necessary for optimum financial gain.
• Drive customer loyalty and ensure the highest degree of customer service within the AOR.
• Working with the Director of Service ensure that the Ridgefield branch retains a Best-in-Class, highly trained, engaged and motivated group of service technicians and that they have the tools, training, licensing and equipment needed to achieve the company objectives of safe, efficient, and profitable service operations.
• Align with Area Service Sales Representative to support Pacific Power Group service sales initiatives ensuring that stated sales revenue and margins are achieved.
• Oversee the parts, quoting, warehouse and inventory operations in alignment with division goals and objectives.
• Oversee the customer service administrative functions ensuring that the customer facing team has the required tools, training and process requirements in place to provide an exceptional customer service to every customer, every time.
• Ensure the proper care and maintenance of all company owned assets assigned to service, including but not limited to service vehicles, load banks and cables, trailers and miscellaneous shop equipment.
• Foster exceptional relationships with factory partners, customers and internal customers/partners, engaging additional resources (local or corporate management) when necessary.
• Relentlessly drive process improvement throughout the branch, continuously Improving existing operational practices and innovating where lacking in order to achieve division standard of providing customers with the highest service experience at the lowest cost, reducing waste and driving down cost where applicable.

Knowledge, Skills, and Abilities:

• Business management and leadership skills.
• Organized, Self-motivated, goal-oriented, and has ability to work efficiently within a fast-paced office environment.
• Able to identify process inefficiencies and develop solutions to drive continuous improvement.
• Ability to develop, mentor and guide staff.
• Requires strong verbal and written communication skills to deal with customers, employees and vendors.
• Ability to solve practical problems and ability to read/interpret instructions furnished in written, oral, diagram or schedule format.
• General office skills with a working knowledge of Microsoft Word & Excel, and general knowledge of a 10-key calculator.

Experience/Education Requirements:

• University, Community College or Trade Schools Degree preferred but waived with equivalent experience and demonstrated pattern leadership success and business acumen.

• Progressive leadership experience for a period of not less than 8 years with some degree of direct oversight for internal and external branch personnel.

• Operations experience related to power generation, heavy equipment, parts, field service or automotive or some combination thereof is required.

Other Requirements:

• Valid driver’s license, and clean driving record.
• Traditional work schedule to include occasional evenings, weekends, and holidays to meet business needs.

All offers of employment are contingent upon the successful completion of a background check and drug screening.

Pacific Power Group shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

Pacific Power Group will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Pacific Power Group will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as “protected veteran(s)”) in regard to any position for which the employee or applicant for employment is qualified.

Pacific Power Group will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.

"EEO/AA Employer/Vet/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)