We have a Business Systems Analysis Manager to join our team in Cisco IT - Products responsible for the support, administration and development of applications and services for Install Base & Contract Management. The successful candidate will join a diversified team providing Application Development services and application support.

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  Write design specifications and functional specifications.
• Provide support to peer engineers and local internal clients and assistance in the support of systems at other locations such as San Jose, CA and Research Triangle Park, NC and Bangalore, India.
• Follow standard design and implantation processes and procedures and develop well-defined software modules.
• Perform well-defined unit, product level integration, and development tests.
• Write portions of test plans and debug sections of the subsystem.

Be part of Install Base & Contract Management organization, committed to delivering outstanding services, tools, platforms, and data used to power our organization. From optimizing/automating Business process systems, to improving cloud service providers, to in-house development using the newest technologies, we are constantly innovating and evolving to give our team the competitive advantage.

Who You Are

We're seeking a hardworking, expert and self-motivated IT professional who has a real passion for technology. You feel comfortable dealing with ambiguity, and you are able to influence within and outside the organization. Minimum requirements include:

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  Bachelor’s degree in Engineering with specialization in Computer Science or Information Science
• Solid experience in Quote to Cash Process Flow with Strong Analytical & Metrics Based Thinking and visualization
• 8+ years strong experience in Service Contract Management & Install Base Area
• 8+ years of experience in developing web-based applications using Oracle ERP, Java, J2EE, Python, JavaScript.
• Strong working experience on Angular.js 2.0 or higher, and Agile and Waterfall development methodologies
• Deep understanding of Agile and DevSecOps practices and toolsets
• 10-12 years strong experience in relational database and SQL skills.
• Must be creative; be able to develop new simple approaches to sophisticated design problems and the ability to prioritize multiple concurrent activities and have a flexible, positive demeanor.
• Must work well with team members, acting as a mentor to other engineers, helping to empower and tackle problems.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.