Job description
Business Systems Analyst
Tompkins Robotics combines leading edge robotics technologies with state-of-the-art software automation to deliver next generation sortation solutions to supply chain industries. Our solutions integrate with management systems and robotics hardware to provide product sortation for retail store replenishment and Ecommerce customer order fulfilment. Relevant data is also collected and streamed to our cloud analytics solutions to provide strategic and tactical insights to our customers across multiple sites and facilities.
We are looking for a Business Systems Analyst with experience supporting complex enterprise software to join our team in Orlando, FL. As part of a global team, you will be responsible for collecting, understanding, and documenting business requirements and workflows relating to our software products. You will also be responsible for transforming the requirements into well-defined product features.
Responsibilities
- Document product requirements gathered from stakeholders, engineers, and customers
- Create product workflows for features
- Create epic level tickets to define product roadmap features
- Work closely with product managers, engineering leads, and the customer service team to understand product capabilities and future needs
- Foster the process of feature design, scope and sizing, user story definition, and delivery
- Maintain close engagement with full life cycle of product feature development
- Collaborate with others in an agile development environment
- Assist with product roadmap definition and refinement
- Interact with customers to understand needs and assess product value
- Assist with product feature demos
- Explain and visualize product features and business requirements to others
- Connect product features to business outcomes.
- Some travel to customer sites may be required
Specific Skills:
- Bachelor’s degree – computer engineering, computer science, MIS or equivalent
- 5+ years experience as a business analyst or product owner for complex enterprise software
- Strong organizational and task management skills
- Experience using agile management tools (Jira) to create tickets and monitor development progress
- Experience working with distributed teams in a dynamic and fast paced startup environment
- Exposure to agile product development, scrum, and user experience (UX)
- Any exposure to automation, warehouse management or control/execution systems is a big plus
Personal Skills:
- Excellent team player
- Very fast learner; strong interest in learning new technology
- Ability and desire to work in a high-pressure entrepreneurial environment
- Ability and desire to deliver high-quality results on aggressive timelines
- Strong inter-personal skills to establish and maintain effective working relationships with others
- Excellent communication skills
- Must be able to work independently without much supervision
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