Job description
Call Center Team Lead - Part-time - Weekends Off!
Location
Wausau, Wisconsin, United States
Corporate Office - Wausau
111 South 1st Avenue
Category
Customer Service & Support
Foot Locker, Inc.
Job Type
Regular Part-Time
Job Id 46636
Overview
Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, CLICK HERE!
At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking a Team Lead to join the leadership team in our Fraud & Payment Management department. This position is vital to the success of our brand. In this position, you’ll have the privilege of supporting and developing your team to continually improve how they deliver a great customer experience. This position is located in our Wausau, WI office. This is not a remote/work from home opportunity.
By embracing diverse people, ideas and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to reach or achieve their full potential.
Part-time schedule: Monday-Friday 4pm-9pm
Starting pay: $17.00/hour
What we offer:
- Comfortable and casual work environment
- 30-50% employee discounts
- Opportunity for advancement
- Employee referral program
- Gym membership cost share
- Employee recognition incentives
Responsibilities
- Assisting staff with questions and concerns
- Handling calls that have escalated beyond the associate level and providing reasonable resolutions, keeping the company's best interest in mind
- Objectively monitoring and evaluating associate performance and reporting any significant variances between department standards and actual performance
- Ensuring consistent and accurate information is being delivered to customers
- Coaching associates to develop and motivate them to meet expectations and increase individual performance
Qualifications
- Display superior customer service skills
- Proficient computer navigation skills including ability to multi-task
- Knowledge of Microsoft Office tools
- Energetic, positive, and team-oriented attitude
- Ability to problem-solve
- Attention to detail
- Leadership abilities including professionalism
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
The health and safety of our team members continues to be our top priority. In an effort to create a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as increasing cleaning protocols and providing more hand sanitizer and disinfectant wipes throughout the facility.
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