Job description

About us

Visiting Angels - Alpharetta is a small business in Alpharetta, GA. We are professional, customer-centric, engaging and our goal is to allow seniors to age in-place with dignity and grace.

Our work environment includes:

• On-the-job training
• Growth opportunities
• Safe work environment

We cover the Alpharetta, Woodstock, Canton, and Milton areas.

POSITION PURPOSE: The Care Coordinator is responsible for ensuring the highest level of client and caregiver satisfaction. This will be accomplished primarily through client and caregiver visits, solving problems between clients and caregivers, start-up of new cases, and filling-in shifts. The Care Coordinator also serves as a “Brand Ambassador”, upholding all of the values and ethics of Visiting Angels Alpharetta. The Care Coordinator reports directly to the Owner.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned from time to time as necessitated by the business demands.

Visit clients and caregivers in field:

• Solve problems between clients and caregivers.
• Provide on-the-job guidance and training to caregivers.
• Check on well-being of clients and caregivers.
• Report back to the office status of clients and caregivers.

Start-up new cases:

• Introduce caregivers to clients.
• Walk-through client routine with caregiver. Spend as much time a necessary to ensure proper case start-up.
• Make client and caregiver feel at ease with each other.

Fill-in shifts as needed.

Accompany clients on doctor visits and visit clients in hospital and rehab facilities:

• Assist clients in navigating doctors appointments.
• Review client's care plan with doctors and other healthcare providers.

Maintain thorough documentation of all client and caregiver visits and conversations.

Communicate daily with office staff:

• Provide staffing input to Scheduler.
• Bring issues encountered in the field to the attention of office staff.
• Take direction from Scheduler on daily priorities and fill-in needs.

Attend new caregiver orientations:

• Develop relationships with new caregivers at orientation.
• Explain your role to new caregivers.
• Assist in training and certification of new caregivers.

Attend weekly staff meetings:

• Develop and present weekly report to office staff.
• Actively participate in discussion during weekly staff meetings.

Maintain absolute confidentiality of all information regarding employees, clients, and clients' families.

Demonstrate dependability and reliability.

Maintain regular, predictable attendance.

Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

High school diploma and two years of experience in caregiving environment, preferably private duty homecare.

Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.

Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.

Present a well-groomed professional image representative of the business.

Ability to plan, organize, prioritize, delegate, and accurately complete work activities within specific deadlines.

Work independently and proactively with a minimum amount of direction and/or supervision.

Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence.

Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs, and moving intermittently during work hours.

Must be able to lift at least 50 lbs.

Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, and all business associates within or outside the Agency.

Successful completion and ongoing compliance with all licensing, certification, continuous education, background screening, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or employer policy.

All of the above demands are subject to the ADA requirements.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Opportunities for advancement
• Paid time off
• Referral program

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

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