The Casino Host is responsible for providing outstanding guest services to the patrons of the Seneca Gaming Corporation. Incumbent will promote the Player’s Club Card by making contact with perspective members, explaining the benefits and answering questions about membership through use of personal letters, notes, invitations, telemarketing techniques, email and direct player contact. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Education/Experience:

• Must be 21 years of age or older upon employment.
• High school diploma or equivalency required.
• Previous experience as a casino host in a complex environment -OR- three (3) years’ experience in a high volume hospitality environment, involving extensive contact with customers.
• Understanding of player rating systems, casino marketing, and comping is preferred.
• An associate’s degree with two (2) years hospitality experience may be substitute for previous casino host or hospitality experience.
• Strong written and verbal skills.
• Must be outgoing, energetic, enthusiastic and positive.
• Must be able to interact with individuals or small groups of people in a professional manner.
• Must have proficient computer skills.
• May be asked to sign a non-compete agreement.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to define and resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk, and move through all areas of the casino.
• Adequate manual dexterity to operate office equipment.
• Light lifting.
• Occasional travel, particularly to other SGC properties.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.