Summary of Key Responsibilities

• Assist patrons in finding seats, lighting the way with flashlights if necessary.
• Search for lost articles or for parents of lost children.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Settle seating disputes and help solve other patrons concerns.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Examine and scan tickets or passes to verify authenticity, using criteria such as date and time.
• Greet patrons attending events.
• Arrive on-time in appropriate dress for scheduled shifts (or obtain replacement if unable to work).
• Attend Pre-Event briefings for assignment and event specifics.
• Ability and willingness to work any assignment. (Assignments may include checking patrons’ coats and belongings, scanning tickets, escorting patrons to seats, etc).
• Be in assigned area by designated time.
• Understand and perform duties of assignment.
• Monitor physical surroundings in assigned area prior to and throughout event for safety, cleanliness and functionality; notify Supervisor of concerns.
• Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
• At event’s end, walk through assigned area retrieving lost items, booster seats, etc. and turn them in accordingly.

Essential Job Functions

• To ensure smooth operations for patrons attending events at Marina Bay Sands.
• Understand and adhere to established policies and procedures.
• Actively assist with established Front of House emergency procedures. (Familiar with location and operation of emergency exits and equipment).
• Assist patrons with special needs.
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of Box Office, restrooms, F&B concessions, Cloak Room, etc), information about the event, general building history, etc.
• Ability to repeatedly climb stairs – up and down – to provide effective staff coverage in all areas of the theatres.
• Ability to stand for long periods, sometimes for the duration of an event.
• Work all assigned shifts and arrive at call time (or obtain replacement).
• Work flexible hours, including nights and holidays.
• Attend required trainings and briefings.

JOB REQUIREMENTS

Minimum Qualifications

• Must be at least 16 years old.
• Commit to at least six months of service.
• Enjoy working in a fun-filled environment.
• Ability to provide quality customer service.
• Ability to solve problems quickly and courteously.
• Excellent communication and problem solving skills, including ability to maintain composure under stress.