Job description
Certified Travel Associate
Posted On: Dec 16, 2022
Location: Any Location, US - Remote, US
Company: Qualfon
Job Summary
This position will be located in the company's headquarters of Highland Park, MI, or remotely in the U.S.
in the following states: AL, FL, GA, ID, KS, KY, LA, MI, MS, MO, MT, NM, NJ, NC, OK, PA, SC, TN, TX, UT, WV.
The Travel Specialist provides services for both Domestic & International requests. The specialist will consistently provide the highest level of customer service and professionalism ensuring continued support of exceptional travel and value added services. They will provide priority wait-listing, preferred seat selection, upgrade management as needed. This position will recommend to clients efficient and alternate routes, lowest available fares, booking class, exchange rates and travel products/services. This position uses extensive travel knowledge to mentor all agents with travel basics best practices and production.
Tasks and Responsibilities:
- Provides complex travels services to customers including but not limited to cruise and package services
- Works with travel service provider to create travel arrangements
- Acts as the travel subject matter expert for training materials and knowledge database
- Develop concierge curriculum for all concierge levels
- Manages multiple requests in different stats
- Creates best practices and suggests changes to current processes to ensure customer satisfaction and production
- Mentor all agents with travel basics and best practices
Area of expertise (Skills)
- 5000 hours of hands on experience as a Travel Specialist or a minimum of five years in the travel agency industry working as a certified Travel Agent is required
- Demonstrated proficiency with GDS travel procurement system Sabre is required
- Demonstrated knowledge/understanding of international travel law
- Demonstrated knowledge/understanding of multi-modality travel itineraries
- Demonstrated knowledge/understanding of multi-carrier with multi-connection flight itineraries
- Outstanding written and verbal communication skills
- 2 + years of experience in travel and tourism
- Excellent verbal and communication skills
- Strong understanding of booking highly complex multiple leg international itineraries
- Strong creative problem solving skills
- Demonstrates a strong sense of urgency while maintaining exemplary detail accuracy under pressure
- Personal and/or professional experience traveling in Europe is preferred
Other Skills and Experiences (Min)
- Bachelor’s Degree preferred
- Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) required
- Must have flexible availability to support the following schedule which is in mountain standard time zone:
Sunday from 8 AM- 5PM MST and Monday through Thursday from 10 AM - 7 PM MST
Education
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