THE PERSON

Are you a highly adaptable operations leader with experience in managing multiple projects? Are you an integrator of the key business functions who clearly outlines expectations and elevates your team to reach their goals? If you can build relationships while holding others accountable, focus on the details without losing sight of the big picture, and have a “get it done” attitude, we want to talk to you!

Our ideal Chief Operating Officer is:

• A relatable and friendly leader who earns respect through action
• A process-oriented, well-organized, and creative problem solver
• Team focused and has a customer-first attitude
• Honest, loyal, and encourages the team to “do the right thing”

Our culture values a warm and engaging personality coupled with a competitive desire for the team to succeed. We are seeking an experienced leader who possesses a broad understanding and awareness of the people, processes and overall operations to help our company grow into new markets and develop new product lines. Our ideal Chief Operating Officer will effectively coach the team and align all key functions in the company: including operations, sales, marketing, business development, and finance. This individual will embrace technology, improve upon existing processes and use their innovation and creativity to think outside the box. If you are a strong communicator who possesses a high level of integrity, and you have the desire to be part of a recession-proof industry with unlimited growth, apply now and join our dedicated team!

THE ROLE

The job responsibilities of the Chief Operating Officer include, but are not limited to:

• Facilitate conversations that bridge gaps with the field operations team and internal staff
• Identify challenges, develop solutions, and remove operational barriers to success
• Oversee the business development function, prioritize and delegate responsibilities on initiatives and projects
• Meet with key customers and strategic industry partners to build relationships
• Own the organizational vision, goals, objectives, and issues - to increase growth
• Lead, manage, and hold team members accountable
• Execute a system to simplify and streamline on-boarding and training for the internal administrative team and outside field operations team
• Drive profitability of the P&L and execute overall business plan to reach profitability goals
• Identify, develop, and implement processes and systems, focusing on expanding current products and services.
• Manage the process associated with fulfilling company obligations to customers from the time they sign a contract to the time the energy efficiency work and solar equipment installation work is completed. Responsibility for this process will include managing third party service providers, individual projects, and customer communications .
• Drive strategic thinking, organizational transformation, and tactical approaches within the department(s)
• Owns all aspects of customer communications and experience from post sale to install
• Develop contact center capabilities for all processes related to the customer interaction and engagement from post sales to pre-install phases of the project
  
• Develop financial and operational models, analysis, and reporting to ensure transparency and results
• Inspire others, lead by example, and ensure operational excellence within the company by building a results-driven culture
• Provides oversight to ensure efficient development of Design Documents for all phases of the Sales, permitting and installation process.
• Responsible for tracking key business performance metrics from post sale to pre-install, understanding efficiency metrics, and suggesting/implementing tactics to continuously advance the divisions performance
• Assume responsibility for onboarding new hires including developing SOPs and training materials for your teams to perform at high levels
• Collaborate with Field Ops and Sales teams to ensure a smooth transition of projects and manage the pipeline of projects
• Drive continuous improvement in Safety, Quality, Customer Service, and Productivity throughout operations
• Directs all Operational functions involving and including the management and oversight of all subcontractor relationships and expectations.
• Take a hands-on approach to process development, planning, and personnel management

QUALIFICATIONS

Required

• Bachelor's degree (B.S.) in Construction Management, Engineering, or related major or equivalent combination of education and experience
  
• 10+ years of experience in residential and commercial construction operations
  
• Project management experience
• Customer service experience
• Financial oversight/P&L experience

Preferred

• Business-to-business customer experience
• Experience working for a small company
• Solid experience working with Microsoft Outlook, Teams, Projects, or similar Project Management software

Desired

• Experience with roofing products

THE COMPANY – (RC)

Our company started in 2010 by our founder Brandon Losik. We began by installing new construction roofs for other large roofers, completing roof replacements, and repairs. In 2014 we started our direct to builder new construction division focusing on shingle, tile, and metal roofs. Our craftsmanship and quality of work show our dedication to provide the customer w possible. Our ever-expanding project base sets us apart from other companies. We have expanded our services across the region. In just over a decade, Roof Commander has become one of the leading roofing companies in Florida and continues to expand statewide.

WHY RC

RC stands out because of our culture and core values:

• Always be honest and do what’s right
• Own your mistakes
• Stay driven to find solutions
• Relentlessly pursue a perfect product
• Pay attention to the details
• Family matters

Roof Commander is proud to be an Equal Employment Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any kind. Roof Commander committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications

Company's website:

https://www.roofcommander.com

Company's Facebook page:

https://www.facebook.com/RoofCommander/