Job description
We are searching for a Claims Benefits Specialist — someone who works well in a fast-paced setting. In this position, you will investigate and accurately process claim appeals within the regulatory requirements mandated by the State of Texas.
Think you’ve got what it takes?
Responsibilities
- Process Specialists Adjustments, Replacements, Refunds, and Appeals Queues, Group queues content at 98% average, within 30 days of receipt
- Review and process pended claims, within 5 days of initial review
- Respond to internal inquiries within 48 hours of receipt. Review, investigate and provide accurate and efficient follow-up
- Ensure Special Projects are completed accurately, in a timely and efficient manner
- Participates in system testing and reviews for upgrades/implementation
- Identify and communicate to team, leadership, and other departments (if applicable), trends related to appeals processing, not yet addressed in a desk level procedure or identified by another team member
- Collaborate with Provider Relations team to educate providers regarding trends identified in appeals process
- Analyze potential system configuration setup issues when trending appeals to determine if modifications must be made to increase the automation of the adjudication flow
- Investigate and research Texas Medicaid regulatory requirements for various payment methodologies for hospitals, physicians, home health agencies, CORFs, etc., to apply to various claim scenarios where system cannot be automated
- Utilize expertise with federal NCCI edits, MUE edits, etc., to determine if providers are billing inappropriately or fraudulently
- Refer potential fraud activity to FWA unit for further investigation
- Evaluate the appropriateness of code bundling, un-bundling, and addition of modifiers by provider to determine if higher level of payment is warranted or if provider is upcoding. Refers trends of inappropriate activity for further data analytics for potential fraud
- Process and coordinate claims identified by the Fraud, Waste & Abuse (FWA) department for retraction and/or reprocessing.
- Process all claims for providers flagged by the Office of Inspector General for prepayment review within 30 days of receipt
Qualifications
- Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.
- HS Diploma Or GED Required
- 3 Years Medical Claims Processing Experience Required
Company Profile
Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100
primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.
To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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