• Understand and align with customer’s goals to help them achieve their desired outcomes
• Drive platform adoption and offer industry best practices to help clients effectively meet said business goals
• Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
• Understand client’s risks and presenting on recommendations and solutions
• Collaborate with the sales team to introduce new features and opportunities to clients
• Gather client requirements for future releases of the product
• Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup
• Opportunities to meet with clients onsite; up to 20% travel required

• Bachelor's degree with strong academic credentials. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
• Strong business acumen, ethics and high integrity
• 1-3+ years of Customer Success related experience is preferred
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
• Excel at developing relationships over the phone and in person.
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• In addition to English, language skills in Spanish, Portuguese or French, or is preferred

As described above, this role requires you to go onsite to assist Cvent customers with their events. Certain Cvent customers are currently requiring that any Cvent employee sent onsite show proof of vaccination against COVID-19. Accordingly, you may need to show proof of vaccination against COVID-19 prior to being sent to any customer event or meeting.

We are not able to offer sponsorship for this position.

Physical Demands