Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

The Clinic Administrator is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. Will support a large specialty or multi-specialty clinic.

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  Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Work with Regional Director to develop and implement performance goals and objectives.
• Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
• Partner with multidisciplinary teams to develop and implement performance goals and objectives.
• Assist Director with implementation and development of long-range plans.
• Provide direction and coordination in the interpretation and administration of current and long range strategies, procedures and programs.
• Act as the liaison between the practice and revenue cycle.
• Maintain relationship with all levels of clinical and administration staff and physicians. Acts as liaison to outside organizations to coordinate clinic business, accomplish directives and to facilitate the resolution of issues and concerns.
• Perform other duties as assigned.

Education and Licensure

• Associate degree in healthcare or related field or equivalent work experience in a clinic setting required.

Minimum Experience

• 5 – 7 years practice management or practice administrator experience preferred
• 5 years supervisory-level experience preferred .

Minimum Knowledge, Skills, and Abilities
Core CHI Behaviors: The following behaviors have been identified as critical to all staff roles at CHI:

• Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
• Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.
• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
• Learning and Growth: has a commitment to continuous professional and organizational learning
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Role-Specific Behaviors: these additional behaviors are necessary in the role:

• Advanced working knowledge of the concepts, practices, policies, procedures, standards, systems and tools applicable to health care administration.
• Advanced ability to supervise staff, monitor and prioritize work flow, and provide effective training and guidance.
• Demonstrate business and analytic/financial skills.
• Demonstrate effective verbal and written communication and organizational skills
• Demonstrate ability to shape communications to the needs of the audience.
• Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.

Skills, Knowledge or Abilities critical to this role:

• Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.