Job description
TEAM Companies has been voted Oklahoma's TOP Workplaces the past 4 years! If you want to work in a dynamic, fun, collaborative, innovative, and service-minded organization, TEAM is for you!
This position is responsible for collecting samples such as urine, hair follicle, breath alcohol, oral fluid, and COVID. The Collector will facilitate the collection, processing, handling, and shipping of all samples. Collectors will be required to conduct observed and/or supervised specimen collections. They handle and greet in-person walk-in customers to perform collection, as well as, provide technical support to customers via email and phone. An effective team member has a basic understanding of drug testing and/or other TEAM services and will handle basic inquiries. They will also be responsible for maintaining the day-to-day office duties outlined below to ensure a positive experience for customers and co-workers.
Requirements
This position is responsible for collecting samples such as urine, hair follicle, breath alcohol, oral fluid, and COVID. The Collector will facilitate the collection, processing, handling, and shipping of all samples. Collectors will be required to conduct observed and/or supervised specimen collections. They handle and greet in-person walk-in customers to perform collection, as well as, provide technical support to customers via email and phone. An effective team member has a basic understanding of drug testing and/or other TEAM services and will handle basic inquiries. They will also be responsible for maintaining the day-to-day office duties outlined below to ensure a positive experience for customers and co-workers.
Requirements
- Greets all guests at the front door and directs them to sign-in
- Serves as the primary collector for urine, hair follicle, breath alcohol, oral fluid, and COVID samples
- Answers rollover phone calls
- Assist Leader with drug & alcohol supply orders to ensure collection supplies are fully stocked
- Assists with processing and sending mail out daily
- Use the proper chain of custody and ensure proper preparation for pick-up and shipment to appropriate labs
- Follow departmental policies to correctly identify the donor before any specimen is obtained
- Properly label and document the specimens and prepare for shipment
- Document test accurately and send test results to Fulfillment TEAM
- Maintain accurate records
- Housekeeping and stocking as needed
- Occasionally assist with on-call schedule and the ability to respond to emergency collections
- Occasionally perform on-site collections for various companies
- Assist other TEAMs as needed
Required Skills & Qualifications
1. Experience: High School Diploma and/or 1 year of industry experience
2. Computer Skills: High level of computer skills (Microsoft Office Suite, Adobe Acrobat/PDFs – ability to edit and create, scanning)
3. Other: Broad understanding of strategic planning and production outcome
4. Soft Skills Required:
- Communication – Ability to communicate effectively with others clearly and concisely
- Detail Oriented – Ability to pay attention to the minute details of the project or task
- Organized – Possessing the trait of being organized or following a systematic method of performing a task
- Low Ego - Ability to admit one's mistakes, be open accepting and willing to hear constructive feedback
- Presentation Skills – Ability to effectively present information publicly
- Relationship Building – Ability to effectively build relationships with customers and co-workers
- Self-Confident – The trait of being comfortable in making decisions for oneself
- Professional and reliable
5. Work Environment:
- Maintain confidentiality in accordance with government, organization, and department policies
- Demonstrate reliability in supporting TEAM attendance standards as attendance and punctuality are key to the success of all
- Utilization of standard office equipment such as computers, phones, various software platforms, and other technology
- You must be able to sit for extended periods of time
- This job operates primarily in a clerical office setting in Tulsa
- Travel 10%
Company Core Values
- Collaborate: Do great things together!
- Innovate: Celebrate new ideas and embrace change!
- Serve: Serve each other, our clients and community!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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