Job description

Shift - 9:20am to 6:30pm

Essential Functions

Greet and assist clients with questions, concerns, payments and appointments in person and via phone.

Essential Responsibilities:

Communicate and assist effectively with walk-in clients.

Manage incoming calls.

Manage and log incoming and outgoing messages.

Distribute faxes.

Log call back report.

Accept Homeowner’s payments.

Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.

Respond to emails and phone calls and document communications.

Communicate well with fellow employees and be comfortable working as part of a team.

Demonstrate excellent customer service skills and should enjoy working with a diverse clientele.

Demonstrate the ability to independently manage workload, set priorities, meet deadlines, work under pressure and adjust to change.

Demonstrate the ability to manage time to maximize maintaining on-going relationships with clients

Must demonstrate integrity and strong character.

Must maintain a professional, calm and patient demeanor to clients and staff.

Proficient in Microsoft Office

Know how to operate standard office equipment with minimal training (i.e. fax, copier, scanner, etc.).

Typing speed of 50 WPM

Communicate and assist effectively with walk-in customers.

Manage and log incoming packages.

Accept Homeowners dues payments.

Cedar Management Group is headquartered in Charlotte, NC. As one of the Southeasts leading HOA Management companies, we strive for personal, internal, and professional growth for all of our employees.
We are seeking viable candidates in Charlotte, NC!
We understand the importance of a healthy work/life balance, and root ourselves in that belief.
This will be a closing shift with the hours of 9:20am-6:30pm

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Administrative: 1 year (Required)
• Front desk: 1 year (Required)
• Data entry: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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