Job description
Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City.
We are hiring Collection Specialist! This is a full-time role with benefits and the pay rate is $18/hour.
We are hiring Collection Specialist! This is a full-time role with benefits and the pay rate is $18/hour.
The Collection Specialist is primarily responsible for providing outstanding customer services in the course of collecting payments on delinquent accounts receivable balances. Collection Specialists must be persistent and professional, with a thorough understanding of how to use the phone system and computer software related to the job, while being courteous and understanding in dealing with consumers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Possess strong organizational skills, strong work ethics within a call center setting, excellent communication and negotiation skills, strong time management skills.- Perform inbound/outbound calls with customers.
- Build and maintain a professional conversation with customers working toward resolution.
- Request and negotiate payments from customers for proper resolution.
- Responds promptly to customer's needs.
- Maintain clear and updated account documentation with accuracy.
- Responsible for maintaining calls between 100-150 per day.
- Responsible for meeting personal monthly Key Performance Indicators and Team Monthly Goals.
- Perform duties in accordance with federal, state, and local laws and company policy.
- Completes administrative tasks correctly and in a timely manner.
- Contact delinquent customers daily via telephone, letter, email, or text message including promises of payment.
- Work through an electronic collection queue and make notes as to progress daily.
- Maintain collection record notes on the collection effort in the property management system.
- Work constructively with delinquent customers to ultimately cure the delinquent accounts.
- Works with customers in a proactive manner to resolve discrepancies
- Performs other related duties and assignments as required.
QUALIFICATIONS
- One to Three years of consumer debt collection experience.
- Excellent math skills and basic accounting knowledge
- Collection/Call Center experience a plus
- Microsoft office proficiency & previous Salesforce experience required.
- Excellent listening, verbal, and written communication skills.
- Superior attention to detail, organizational and follow-up abilities.
- Ability to multi-task and adapt to changing priorities. Proactive and deadline oriented.
- Ability to approach others in a tactful manner and react well under pressure.
- Ability to identify and resolve problems in a timely manner; develop and provide alternative solutions.
- Ability to gather and analyze information skillfully
- Ability to work in multiple software systems simultaneously, while engaging in conversation and completing all required notations.
- Ability to manage difficult and/or emotional customer situations and awareness to escalate to supervisor when required.
- Ability to interact effectively with residents, vendors, and employees at all levels of the Organization.
- Patience and the ability to react to stressful situations in a professional manner.
Benefits and Perks :
- Generous Rental Discounts
- Robust Benefits package including Medical, Dental & Vision Insurance, 401k
- Paid Time-Off
- Training Opportunities and Education Reimbursement
Please be advised that ALL new hires will be required to successfully complete a
criminal background investigation
and a medical examination, which includes a drug screening, prior to employment
. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and
legal authority to work in the United States are also required
.
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