Job description

POSITION SUMMARY: The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Manages assigned book of business and collections of all the outstanding accounts receivables from clients and customers

REPRESENTATIVE RESPONSIBILITIES:

The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.

· Monitor accounts on a daily basis and identify outstanding account receivables.

· Take actions in order to encourage timely payments.

· Assist cash application specialist for application customer remittances and perform research on all customer payment.

· Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

· Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

· Process credit card and e-check payments and refunds

· Resolve billing issues and discrepancies

· Contact clients and discuss their overdue payments.

· Accountable for reducing delinquency for assigned accounts.

· Prepare and present reports on collection activities and progress.

· Performs other job-related duties as assigned.

EXPERIENCE, EDUCATION, CERTIFICATION:

Required:

· Proven experience as a Collection Specialist or similar role

· Knowledge of various collection techniques

· Excellent communication and interpersonal skills

· Problem-solving and critical-thinking skills

· Ability to prioritize and manage multiple responsibilities

· 3-5 years High Volume Collections experience.

· High school diploma

Preferred:

· Associate’s/Bachelor’s degree is a plus

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Central Islip, NY 11722: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Collections: 3 years (Preferred)

Work Location: One location

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