Join us as the Complex General Manager | Embassy Suites Newark Delaware & Homewood Suites by Hilton Newark Delaware and have the opportunity to work alongside a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experiences as unique as the city they call home.

The Head Honcho. The Big Cheese. The Hotel Complex General Manager is responsible for all aspects of the operation of the hotel for Embassy Suites and will help support the General Manager at the Homewood Suites. Your leadership and strategic planning skills are integral to maximizing operations and guest satisfaction. We’re looking for someone to lead our staff by example. As such, the General Manager is expected to embody company culture and values. You will create an environment that fosters teamwork, builds morale, and increases retention.

WHEN YOU'RE HERE:

You will be eligible for PM Perks:

• Medical (5 plans to choose from + eligible first full month)
• Dental + Vision options
• 401k 3% match (eligible after 90 days)
• PTO + Sick begins accruing Day 1
• 7 Paid Company Wide Holidays + 2 Floating Holidays
• Short Term Disability + Life Insurance Options
• Hotel discounts

RESPONSIBILITIES + AUTHORITIES:

• Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
• Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
• Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
• Seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
• Develop and supervise programs that promote a positive work environment for all associates while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of ongoing maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in Business Management, Hotel Management or equivalent experience.
• Must have a minimum of five years varied management experience in the hotel industry
• Hilton Experience Preferred
• Previous full-service experience is required
• Previous experience with banquet services preferred
• Familiar with OSHA, local Department of Health regulations and relevant current laws governing the handling of hazardous substances.
• Creative I Collaborative I Enthusiastic I People Person
• Proven, dynamic leader and self-starter.
• Strong written and verbal communication skills.
• Able to recruit and establish a team.
• Demonstrated problem solving and interpersonal skills.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.

WHO ARE WE?

ABOUT PM HOTEL GROUP

• Awards + Accolades:
• Recognized as a Best Place to Work in Hospitality as seen in Hotel Business (2019)
• Fastest Growing Private Companies in DC – Washington Business Journal (2020 + 2019)
• Inc 5000 – Fastest Growing Private Hospitality Companies (2019)
• AHLA Paving the Way Award 2021 – Vanessa Stanley

PM is PEOPLE-POWERED

At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.

A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA. LIFE AT PM HOTEL GROUP

#LI-TR1

Skills