Job description
Overview:
How can you make an impact?
We’re looking for someone with:
Spirit to Win
When was the last time you experienced the impact of your work? At McGraw Hill, we thrive on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes. We have an opening for a
Customer Advocacy Manager to support
California.
How can you make an impact?
- Champion communication and collaboration with internal Account Team members and customer contacts to ensure implementation success, secure customer renewal, and maximize expansion opportunities.
What you will be doing:
- Forecast and track account metrics to demonstrate progress and escalate potential risk using Salesforce, Excel, and other platforms
- Monitor and drive quality usage using the High Impact Retention Process
- Strategize and implement best practices to renew and expand accounts using the High Impact Retention Process
- Schedule & lead regular internal account knowledge share calls to identify customer needs
- Coordinate strategic account action plans for at-risk accounts with specific calls to action for cross-team support and expedited service to meet customer needs
- Provide monthly usage and performance snapshots for customers
- Host meetings with district leadership regularly on issues such as usage, engagement, renewal, and expansion
- Partner with Professional Services and Data Analysis teams to provide usage and performance snapshots focused on district’s established program goals at regular
- Collaborate on a regular schedule account teams to identify potential challenges as well as opportunities to drive quality usage at the school level
- Enhance leadership relationships through targeted support and training opportunities for principals and other leaders within the district
- Coordinate strategic account action plans for at risk renewals with specific calls to action for cross-team support and expedited service to meet customer needs
- Accelerate relationship building with district partners through active listening, focused goal-setting calls, and supportive check-ins
We’re looking for someone with:
- Bachelor’s Degree
- Three (3) years customer retention, renewals, account management, or sales (SaaS experience preferred)
- Excellent presentation and facilitation skills
- Ability to travel when needed
The pay range for this position is between $75,000 - $85,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sales commission plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.