Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Description & Responsibilities:

• Supports CCM or Head in the day-to-day functional supervision of team members and operational needs including attending to multi touch-points services to address customers' concerns in a customer centric manner.
• Responsible to deliver consistent experience across call center, face to face and/or email interactions in accordance with the company's service standards and quality objective.
• Handle customers' enquiries, requests, complaints and feedback across General and Life Business.
• Manage team resources as required to support customer demands.
• Support the manager in directly handling escalated customer issues by team members
• Any adhoc duties as advised by supervisor

Skill Requirements:

The ideal candidate is approachable and friendly who comes with at least 1 year of customer service experience. Successful candidate are self-starter who possess good verbal and written English language communication skills. Experience and familiarity with insurance products will be a distinct advantage.

We regret to inform that only shortlisted candidates will be contacted.