Job description

Job Title: Customer Engagement Manager

Duration: 6+ Months

Location: 12201 Nations Ford Rd, Pineville, NC 28134

Responsibilities:

• Lead successful software and hardware deployments, meeting service, cost/budget, and timeline requirements
• Build well-structured project plans aligned with the contracted scope of work by establishing an understanding of project timelines, milestones, key deliverables, and delivery expectations.
• Own and deliver all onboarding components, virtually and in person, including:

o data gathering,
o hardware shipments & scheduling,
o installation process & scheduling,
o coordination with 3rd party vendors,
o system setup,
o technical training on hardware & software,
o field inventory management & support/troubleshooting

• Serve as primary point of contact for customer, company, and 3rd party project stakeholders throughout engagement
• Keep customer and internal teams informed on deployment progress [i.e., project milestones, installation metrics, and action items] via creation and distribution recurring of status reports
• Schedule & lead recurring deployment status meetings with customer & internal stakeholders
• Perform project risk assessment and identify mitigation strategies throughout engagement
• Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
• Work with customers and partners to develop solutions using SkyBitz offerings to accomplish their IoT objectives.
• Provide motivating, creative, and interactive trainings to enhance customer experience and drive customer retention.
• Provide product feedback [i.e., customer requirements, product shortcomings, enhancements, etc.] to SkyBitz Product Line Management and/or Engineering teams.
• May act as Sales Engineer for SkyBitz Sales team as needed.
• Acquire detailed knowledge of all SkyBitz products and services to deliver customer implementations successfully, acting as the trusted advisor

Required Skills, Abilities & Knowledge:

• Associates degree required or equivalent job experience.
• 2+ years in application software implementation and/or management consulting applying technology to meet customer needs
• 2+ years of project management experience with expertise working cross functionally with tech and non-tech teams
• Experience in professional services, customer experience, or other post-sales roles
• Excellent analytical and problem-solving skills and the ability to rapidly identify issues, communicate effectively, and work to resolution
• Strong communicator with excellent verbal, written, and presentation skills and ability to deliver stand-up presentations to internal and external audiences
• Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences
• Ability to build solid relationships with individuals at all levels
• Ability to manage multiple projects simultaneously while managing customer expectations in complex situations
• Proficient in Microsoft Office suite
• Ability to self-manage and evaluate/execute priorities accordingly
• Motivated and results-oriented team player
• Travel to customer sites as required

Preferred Skills, Abilities & Knowledge:

• Experience in telecommunications, information technology, software and understanding of the IoT/M2M industry
• 2+ years of functional and/or technical experience in a Software-as-a-Service technology environment
• Full software implementation life cycle experience that includes Commercial-Off-The-Shelf products
• Experience in the oil and gas industry

Job Type: Full-time

Salary: $45.00 - $50.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 848-208-6779

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