Job description
American Express Global Business Travel (American Express GBT) Customer Experience Team (CET) is seeking a technically skilled Business Systems Analyst to support the global Customer Satisfaction (CSAT) process.
The Business Systems Analyst will maintain daily data feed processes to our Customer Satisfaction Survey provider using pre-developed database applications. This analyst will assist in identifying and correcting process gaps in the CSAT program, design virtual tools to improve efficiency, as well as work with the Global Customer Experience team to ensure integrity of client setup within the program. For this position we’re looking for a candidate with Qualtrics experience, advanced SQL and data base create / management in Access skills.
Main Responsibilities
- Processing daily CSAT input file
- Maintain client CSAT profiles using SharePoint and Front End database tools
- Maintain CSAT Data Warehouse environment
- Support CET Insights team in troubleshooting and analyzing CSAT process
- Provide analytical review of global CSAT volumes and discrepancies
- Develop database tools to support CSAT setup and global reporting
- SharePoint Site and Workflow design, team site maintenance and support
- Develop SharePoint collaboration tools for the global Customer Experience Team to support all aspects of CSAT
- Interface with Service Delivery and Client Management as needed to support proper CSAT setup and reporting
- Act as SME for all network queries on the Medallia tool and CSAT processes
- Provide creative solutions to enhance CSAT visibility within GBT and value both internally and externally
- Document business processes
Must have Qualtrics experience
Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement
apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.