Job description

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.KEY RESPONSIBILITIES

As a Customer Experience Officer you will be responsible for the following:

Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our
customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons’ enquiries via general hotline
Manage and supervise casual staff during performances and events when working as a venue officer
and/or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on
Esplanade/all enquiries at the information counter
Assist with sign-ups, membership card issuance and other tasks associated with card membership
Coordinate with SISTIC’s helpdesk for matters relating to tickets sold by SISTIC outlets
Liaise with Groups and manage the processing of tickets for bulk booking
Compile ticket sales report and daily sales update
Assist Head, Ticketing and Customer Experience Manager in managing daily Box Office / Ticketing
operations
Manage Usher Registration System (URS) & Manpower Requests including monthly posting of events,
calendar reviews and assist with manpower requirements and costs.
Update the Customer Relationship Management (CRM) and draft responses to customers’ feedback

KEY JOB REQUIREMENTS

Diploma or relevant qualifications with equivalent years of experience
3 years of working experience in customer service
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Proficient in Microsoft Office applications
Able to work independently with minimum supervision

We invite you to email us at [ Link removed ] with your resume and an indication of your current and expected salary if you are keen to join us as a Customer Experience Officer. Only shortlisted candidates will be notified. We thank you for your interest in the position and in the Esplanade.

Diploma/ Advance Diploma

Minimum of 2 year(s) experience needed for this position

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