STRIP is Singapore's first dedicated waxing studio to specialise in waxing treatments (most notably the Brazilian and Boyzilian), Advanced Fluorescence Technology (AFT) hair removal as well as our specially formulated waxes and pre-waxing and post-waxing care products. Widely regarded as the Global Authority on Hair Removal, we have since grown and are keeping things smooth in 9 cities worldwide.

Responsibilities :

• Handle incoming walk-in customers, phone calls, appointments and messages.
• Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
• Build rapport and establish good relationships with customers to ensure customer retention.
• Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
• Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
• Manage and maintain the salon’s tidiness and cleanliness.
• Other administrative ad-hoc duties where necessary.

Requirements:

• A team player and able to work in a fast-paced environment.
• Proactive, self-motivated and keen to learn.
• Prior sales/ retail experience preferred.
• Good communication and interpersonal skills.
• Ability to change & adapt (high adaptability).