Job description
Poste
We are looking for a Customer Relationship Management Executive to join our Louis Vuitton team!
Duties & Responsibilities
Customer Relationship Management (CRM)
- Manage and execute the CRM calendar for the South Asia region
- Collaboration across departments to align and ensure timely communication to database of clients and prospects
- Collaborate with country teams to strategize and coordinate execution of CRM in their local language and tools
- Analyze monthly campaign performance and use them in strategizing the CRM planning across the region
- Initiate and lead targeted journeys to push relevant and personalized content to different client segments and optimize client engagement
- Lead and coordinate between headquarters, country teams, and agencies (if any) to roll out social CRM projects or integration of engagement tools (e.g. LINE Binding)
- Manage CRM budget
Brochure Mailing
- Manage the order of brochures based on local strategy, client estimation and budget with headquarters
- Prepare for personalization and delivery for each country with agency (if any)
- Use Salesforce Marketing Cloud for extraction of client lists
- Source for cost comparison across different agencies
Digital Clienteling Tools
- Initiate and animate the adoption and usage of clienteling tools in countries and stores
- Ensure successful roll-out of new tools, features and enhancements
- Share clienteling best practices with countries and stores
- Regular monitoring and analysis of clienteling initiatives
Omnichannel Projects
- Liaise closely with Digital and Retail teams to roll out omnichannel projects in the region
- Be the key touchpoint between Digital and stores to ensure successful adoption
System / Database Management
- Oversee client data collection and smooth transition of information across CRM systems
- Train store team and champion the use of Digital clienteling and CRM tools
Profil
Requirements
- University Graduate with at least 2 to 3 years of CRM/Marketing experience
- Advanced proficiency in Microsoft Excel and Powerpoint
- Salesforce proficiency is a plus
- Independent individual whom possess analytical and strong problem solving skills
- Strong interpersonal skills with the ability to work across functional areas levels and to interact at distance
- Highly adaptable and flexible to accept new ideas, people and procedures
- Organized individual with the ability to perform under pressure & tight deadlines and deal with ambiguity
RÉFÉRENCE : LVM17532
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