Job description

MAG USA is the United States ‘go-to’ organization for delivering market-leading commercial solutions that transform customer experiences and drive revenue in airports. Our focuses are Parking Distribution, Airport Lounges, Car Parking Services and Terminal Developments.

This role will be remote and ideally based in the Indianapolis, IN, area. As a member of the MAG USA team, you’ll have an opportunity to be a part of a fast-growing company that offers competitive compensation and great benefits.

Job Title: Customer Service Agent

Reports to: Customer Service Supervisor

Location: Greater Indianapolis, IN

Department: Customer Service

Position Summary

MAG USA is a subsidiary of Manchester Airport Group (“MAG”) – the UK’s largest airport operator. MAG expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services. Customer Service is key to our business and the Customer Service Agent would handle customer inquires via calls and emails for Parking, Lounge, etc. questions.

Key Responsibilities

· Provide customer support through inbound/outbound calls, emails, and chat

· Work with hotel and parking partners to resolve customer inquiries

· Identify and escalate customer feedback and/or technical issues

Key Competencies

· Excellent verbal and written communication skills

· Professional phone demeanor, including the ability to stay patient and friendly

· High aptitude for problem solving and conflict resolution

· Detail-oriented and organized

· Flexibility to adapt to new and/or changing policies

Skills and Experience Required

· Minimum 2+ years customer service experience

· Competency with Microsoft, including Teams and Office products

· Must have quiet workspace

· Must own recent-model Windows computer, with headset and high-speed internet connection

· Evening and weekends required (12pm – 8pm)

Preferred Skills and Experience

· Preferred 1+ year Call Center experience

Job Type: Full-time

Pay: $13.52 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: Remote

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