Job description
18 Robinson Road, #05-02/03, Singapore, Singapore, Singapore
Department
NISL Customer Service
Job posted on
Aug 1, 2022
Employee Type
Permanent - Full Time
Experience range (Years)
0 - N.A.
We are hiring Executives to join the Customer Service team to manage the service hotline/email enquiries and service counter for direct clients and financial advisors’ enquiries in Navigator Investment Services. If you are a motivated individual with great enthusiasm and passion in customer service, do not miss this career opportunity!
Key Responsibilities
Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues- Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
- To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
- Call verification to update client details, form amendments and reset password for accounts etc.
- Other ad-hoc admin and follow-up tasks assigned
- Attend to walk-in customer at our customer service centre
- Work closely with various departments and other CSE team members
Requirements
Experience
Diploma/Degree with 1 to 3 years of relevant experience in customer service, operational knowledge in financial institute would be advantageous- Possess strong written communication and good oral skills and have a customer centric mindset
- Good understanding of Regulatory guidelines applicable to banking / finance
- Good interpersonal skills with both internal and external stakeholders
- Good team player with commitment and initiative
- Meticulous, organized and can work independently
- Comfortable with facing customer face to face
- Fresh graduates or candidates without experience who is keen in customer service role are welcome to apply
Apply now and we will be in touch!
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