Job description
- Handling Orders follow up for import/export shipments (both air / sea freight)
- Perform Customer service activities, attending to customers’ enquiries, complaints
- Prepare quotations when sales are not available for urgent shipments
- Working closely with Sales & operations divisions
- Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
- Handling of crosstrade shipments
- Doing bookings of shipments
- Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
- Arranging Custom clearance for customers, & door delivery services
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