Customer Service Representative (Full Time) - Contract = 12 months
Job description
This is a 12 months contract assigned to our client
Work Location: near Commonwealth MRT
Salary Range : $2,300-$2,700
Working hours
1. 44 hours per week, on rotating basis
2. 5.5 days a week
Monday to Friday:
8am to 5pm (inclusive of 1 hr lunch)
9am to 6pm (inclusive of 1 hr lunch)
11am to 8pm (inclusive of 1 hr lunch)
Saturday :
8am to 12pm
10am to 2pm
Job Description
1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
2. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely
manner.
3. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
4. Primary responsibilities are focused on customer contact, not transaction processing.
5. lst level helpdesk to respond to call and provide resolution to customer queries
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