TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide.

TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and MRO, TAT-Limco affords the best-value solutions for our Military customers globally.

The Customer Service Representative would be responsible for the following:

• Respond to inquiries, incoming mail/ e-mail, or other documentation regarding repair of customer parts or other issues
• Provide price quotes for repair costs to existing and potential customers
• Process quote approvals and inform shop personnel of these approvals
• Assist shop personnel with customers’ correspondence
• Maintain status and track progress of customer items in the repair process. Provide status reports to the customers and management as appropriate
• Investigate and resolve variety of problems
• Utilize computer systems to gather information, troubleshoot, track customers’ files, and maintain
• Acts as an initial point of contact for existing and potential customers
• Creates and updates customers’ files to ensure accurate information regarding status of parts
• Acts as a liaison between customers and Repair/ OEM shop as needed
• Coordinate activities with other internal departments such as production, planning, scheduling, and shipping/ receiving to meet customers’ requirements
• records, files and documentation
• Trains and mentor’s new customer service representatives on systems and processes
• Able to work independently with little supervision
• Backup for departmental reporting and metrics
• Perform other duties or assignments as required

Requirements

• High School Diploma or equivalent (GED)
• Strong phone contact handling skills and active listening
• Effective written and verbal communications using a variety of contact methods (i.e. email, phone, fax, etc.) with external and internal customers
• Proficiency in Computer programs and systems including Microsoft Office Applications (Word, Excel, Outlook, etc.)
• Ability to operate standard office equipment
• Good mobility (job requires movement between departments)
• Detail oriented (high accuracy required)
• Proven customer support experience or experience as a Client Service Representative preferred, but not required.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Benefits

TAT Technologies Group is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location.