Job description
About our company:
We are PRIME RESIDENTIAL, a leading residential owner and operator of more than 17,000 units in over 40 communities across the West Coast. With over two decades of experience, our focus has always been on providing safe, enjoyable, and best-in-class resident experiences.
About our team:
We are committed to nurturing a diverse and inclusive work culture and environment, where all people feel welcome, respected, and valued. We care about our employees, residents, clients, and partners, and it shows. We are growth-oriented and focus on achieving high-quality standards and maintaining fiscally responsible objectives. We are passionate about professional development and promote training and career development avenues for all our employees.
About the opportunity:
About our team:
We are committed to nurturing a diverse and inclusive work culture and environment, where all people feel welcome, respected, and valued. We care about our employees, residents, clients, and partners, and it shows. We are growth-oriented and focus on achieving high-quality standards and maintaining fiscally responsible objectives. We are passionate about professional development and promote training and career development avenues for all our employees.
About the opportunity:
ESSENTIAL DUTIES AND RESPONSIBILITIES
include, but are not limited to, the following assigned duties:
- Greet and assist all prospects and residents in a positive, professional manner.
- Create and complete work orders.
- Check voice mail boxes and email requests for various services multiple times throughout the day.
- Have outstanding customer service skills and be able to demonstrate active de-escalation skills.
- Maintaining an on-going knowledge of Real Page, the main property software program.
- Maintain a working knowledge of all tabs under Real Page OneSite (Prospects, Residents, Facilities)
- Responsible for documenting and facilitating resident requests for parking, storage, storage audits and service.
- Answer incoming telephone calls (prospect inquiries, resident issues, service requests, general accounting inquiries, administration etc.)
- Assist current residents with additions/deletions and follow through with the process from start to finish. Ensure they are aware of income qualifications. Make proper notes in Activity Tab as well as ensuring packet is properly saved under DOCS / PDF Leases.
- Ensure that the office lobbies represent the highest standards. Place work orders for items that need service (lighting, cleaning etc.). Keep areas clean, well-stocked and organized.
- Ensure that the model apartments are open daily (lights on, blinds open, and AC on) and inspect for any needed work orders.
- Conduct file audits for leasing files consistently throughout the month.
- Prospective Residents - Enter leasing traffic telephone calls and daily activity into the lead tracking program.
- Schedule appointments for prospective new clients, returning prospects and transferring residents with the leasing agents.
- Assist prospective clients with the online process of reviewing availability, holding an apartment home and filling out the application.
- Assist the leasing departments with short tours, walk-in tours or apartment viewing with a high level of urgency.
- Work with the Leasing Office to assist with resident move ins and move outs. Includes assigning elevator reservations.
- Provide relief or additional support to the receptionists.
- Actively request positive customer feedback to all social media platforms (Yelp, Google, etc.)
- Assist residents with filling out NTV’s and ensuring they get to the AR Department for processing.
- Properly and promptly document any notes, communication, requests or important information in resident files under notes.
- Maintain basic accounting/ledger knowledge for general assistance to residents.
- Join inspectors for occasional occupied work order inspections.
Qualifications:
- Problem Solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Interpersonal Skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to be flexible with requests.
- Oral Communication – the individual speaks clearly and persuasively in all situations and demonstrates professional presentation skills.
- Written Communication – the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/Organizing – the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and Security – the individual observes safety and security procedures and uses equipment and materials properly;
- Computer Literacy - the individual has proven skills in Microsoft Office/Suite to include Outlook, Teams, Word, Excel, PowerPoint, OnSite/RealPage and AIMS.
- Multi-Tasking – the individual is able to prioritize, work independently, and multi-task with comfort and efficiency.
Prime is an equal-opportunity employer. We know that every superhero has a unique superpower stemming from a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Fair Labor Standards Act (FLSA) Classification: Non-Exempt
Practice Area: Property Management
Reports to: Community Manager
Date Reviewed: November 2022
Current Salary Range:
Range spans various states and for this reason will vary largely depending on geography
$20 per hour
We look forward to hearing from you!
If you are interested in this opportunity or would like to learn more about Prime Residential, please reply with your resume at:
https://www.primegrp.com/careers/?gnk=job&gni=8a7885bc87edbf000187ee6ca3fb50da&gns=Company+Website
Drug-Free Policy:
Although the use of marijuana is legal in some states, Prime Residential maintains a drug-free workplace, and employment with the Company is contingent upon the successful completion of all the Company’s lawful pre-employment checks, which include a background check and drug test, consistent with applicable law, and which are conducted following an applicant’s acceptance of the Company’s conditional offer of employment.
Although the use of marijuana is legal in some states, Prime Residential maintains a drug-free workplace, and employment with the Company is contingent upon the successful completion of all the Company’s lawful pre-employment checks, which include a background check and drug test, consistent with applicable law, and which are conducted following an applicant’s acceptance of the Company’s conditional offer of employment.
CA Employee Privacy Notice:
https://www.primegrp.com/ccpa-info-current-and-prospective-employees/
https://www.primegrp.com/ccpa-info-current-and-prospective-employees/
At Prime Residential, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our business, and our community.
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