Job description
Cirium
We are an aviation, air travel data, and analytics company, and our mission is to help the movement of people and goods around the world. We keep the world in motion!
Our people are at the core of our company, and they are our priority. We have a shared set of values that focus on: putting the interests of our customers unmistakably first; being empowered by the trust we earn from each other and our customers; have a global vision for Cirium based on diversity, inclusion, and collaboration; and a passion for discovery to transform industries.
Customer Success Manager
Job Summary:
Cirium is offering an exciting opportunity to join a high performing team in an individual contributor role as a Customer Success Manager in North America. The role is for a proven, enthusiastic, sales professional. The role will be focused on growing the sector with new business and growth/retention of the assigned key accounts.
The ideal individual should be goal orientated and comfortable working within a high pressured and fast paced environment. They should possess excellent communication skills (telephone, face-to-face, online), for both internal networking and client facing activity. Above all, this person should be hardworking and passionate for success.
Responsibilities
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
#LI-Onsite #LI-LF1
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
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