Job description
Mendix – the leading low-code application development platform:
The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
We're investing to accelerate our momentum, and we're looking to grow our APJ Team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you.
Your Mission:
To be the trusted adviser to our Enterprise customers, driving business value through the use of our cloud platform. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.
Essential Functions
- Drive Outcomes for the Customer and our Business
- Be intimately aware of focus areas, priorities and metrics for each quarter
- Know your portfolio, and articulate opportunities for positive outcomes: expansion, retention focus, and maturity progression
Customer Engagement
- Inspiring customer loyalty by becoming a trusted adviser
- Identifying and building strong customer champions
- Understanding the client decision making process and organization structure
- Lead customer through their own customer journey leveraging best practices and expert advice
Deliver true value for customers
- Be an expert on best practices in change management
- Be a Challenger to the status quo and emphatically lead change
- Identify and define successful deployment strategies
- Continually learn new features and functionality of the platform and how they create value for the customer
Cross Functional Leadership
- Align with Sales and Expert Services on expansion and renewals
- Lead cross-functionally to drive customer success
- Advocate for changes in other departments' ways of working and collaborate with them to implement those changes
- Cultivates and engages in a culture of partnership and collaboration
Skills and Abilities Required:
- Proven experience driving adoption, renewal and expansion with Enterprise accounts
- Successful track record of working with Partners and through the partner eco-system to drive adoption and expansion
- Strong technical foundation and ability to explain with purpose how technology drives business value to a variety of stakeholders with different responsibilities to the business
- Experience and understanding of the application development lifecycle strongly preferred
- Ability to analyze and breakdown complex situations, develop action plans and lead cross functional team to key objectives
- Exceptional executive-level communication, presentation and interpersonal skills
- Fosters and engages in a culture of teamwork and collaboration
- Creative, resourceful, detail-oriented and highly organized
- Analytical and metrics-driven work style
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Passion for continuously learning new technology and being able to provide value to the customer
Education and Experience Requirement:
- 8-10 plus years of consulting and/or SaaS based technical account management experience
- Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology (Cloud Industry and IT Systems Management knowledge is strongly preferred)
- Bachelor's Degree or equivalent experience required; Master's Degree preferred
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
Equal Employment Opportunity Statement
Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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California residents have the right to receive additional notices about their personal information. To learn more, click here.
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