Job description
Build the future of privacy, together.
We're on an audacious mission to build AI Apps into one of the largest internet privacy companies. To date, we have served millions of customers around the world and are uniquely positioned to grow our user base by many factors of that in the next few years.
If you’re interested in making a positive & meaningful impact in the world, or share our passion for solving complex problems in building the next generation of great software, we would love for you to come join our small but mighty team on this journey.
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Do you enjoy meeting new people and helping them solve problems? Do user analytics appeal to you? If you find the prospect of interacting with global customers exciting, and have an interest in helping users resolve technical problems and learning about customer problems in the mobile app industry, then AI Apps may be the place for you.
The role:
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Customer Support is the most important touchpoint for our customers at AI Apps. This is where customers talk to us if they are facing problems with any our mobile app products. As our Customer Support Specialist, you will be the first to hear about their issues and to respond to them in the quickest time to have them turn into happy customers and loyal supporters of the brand. You will be responsible for providing technical support, diagnosing technical issues, answering product questions, and educating users on our mission and products. In addition, you will also work on continuous process improvement within our customer support processes to ensure long term customer happiness and success. Sounds exciting? Great. Now read on to see if you’ll be a fit.
What you will be working on:
- Providing technical support for our mobile apps
- Effectively troubleshooting and resolving customer issues in a considerate, accurate, and timely manner
- Composing thoughtful, personalized responses for a variety of customer enquiries
- Educating users of our mission and products, and answering customer questions
- Managing our round-the-clock customer support channels
- Actively collaborate with the team to discuss and implement improvements for customer support
What you will experience:
- Ownership. Customer issues aren't going to resolve on their own -It is your job to make it happen and transform our users experiencing issues into happy customers. You'll take ownership of our Customer Support channels, so you need to be passionate, self-driven, and deeply committed to helping customers resolve technical issues
- Working in a company with global products with million of users every day
- Challenging the status quo and offer and implement your ideas to effectively solve problems, big and small
- Participating in highly engaging discussions about product design and business development
- Working with experienced mentors and colleagues from our San Francisco office
Who we are looking for:
- Diploma or Degree in Marketing, Mass Communications, Multimedia, Information Technology or related areas
- Tech savvy
- Helpful, Self-driven, positive personality
- A+ communication, written and verbal skills
- Outstanding customer service skills
- Passion for becoming the ultimate customer support expert in the tech industry
- Ability to thrive in a dynamic startup environment, supporting multiple product sets and using diverse technical tools
- Bonus if you have experience in graphic design, web design and digital art
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