DINING ROOM CAPTAIN
Full Time
Palo Alto, CA 94304
$20 - $24 an hour
Posted
Job description
At Palo Alto Hills Golf & Country Club, employees are our priority! We are a TEAM! Your hard work is more than just a job, it’s a career opportunity. It’s a building block to a successful future in the world of business and hospitality.
We make people feel good and feel alive through our shared values of Passion, Empowerment and Community. If this sounds like you, and you’re looking for a fun and fast paced work environment, come join us!
Dining Room Captain directs the service of members and guests in the dining room. Offers guidelines to dining room staff; greets and seats guests; maintains order and cleanliness; assures that guest satisfaction standards are consistently attained.
Reports to Dining Room Manager
Food & Beverage Director
Essential Duties and Responsibilities
- Ability to meet members and guests upon arrival with a warm welcome; verify membership or guest status; verify reservations; and escort guests to tables.
- Act as Manager on Duty (MOD).
- Presents menus to diners; presents special menu verbally; answers questions and makes suggestions regarding food, wine, and service.
- Coordinate’s food service involving communication between kitchen and service staff.
- Handles member/guest complaints and problems.
- Assures that opening and closing side duties are assigned and completed as required.
- Inspects dining room and waiter stations for proper set-up including sanitation and safety concerns. Inspects bar for readiness.
- Directs pre-meal meetings with dining room personnel.
- Assists with service of food and beverages when needed.
- Assists with table setting and clearing as needed.
- Observes diners to respond to any additional requests and to determine when meal has been completed.
- Monitors servers, bartenders, and bussers to maintain a high level of service, helping to troubleshoot and problem solve.
- Ability to fully operate POS System including setting up of specials, ordering, running reports and auditing.
- Audits server's checks at end of service.
- Ability to monitor and adjust staffing needs to meet demand.
- Break down and set up hor d'oeuvre table in main lounge.
- Assists servers in service of coffee, dessert and clearing of dishes.
- Offers after dinner drinks to members and guests.
- Assists in resetting tables.
- Ability to process check through point-of-sale system and requests member to sign name and account number; makes sure that all items served are entered in POS; retains check to turn in.
- Ability to operate all job-related equipment including but not limited to coffee machine, espresso machine, beverage dispensers.
- Ability to make drinks in the absence of a bartender.
- Advises manager of problems as they occur.
- Must be able to consistently manage trays, which if holding maximum number of drinks and/or food may weigh up to 30 lbs. When serving food items, trays may weigh up to 40 pounds.
- Ability to exercise good judgment in determining potentially intoxicated members or guests.
- Consistently complies with all state, local and club laws/policies related to the service of alcohol.
Licenses and Special Requirements
- Alcohol beverage certification
- Food safety certification
- Of legal age to prepare and serve alcoholic beverages
Knowledge/Experience
- Minimum of four years’ experience in a restaurant or hospitality service preferred
- Basic understanding of beer, wine, and spirits.
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
Physical
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Push, pull or lift up to 50 pounds.
- Continuous repetitive motions.
- Work in hot, humid, and noisy environment.
About our offer
- Compensation: $20.00 - $24.00 per hour + House Service Charge Distribution Plan
- This is an hourly non-exempt position.
- Full-time position
- Must be able to work different shifts: including Holidays, nights and weekends. Must be able to work overtime as required.
- Must be eligible to work in the United States.
- Medical, Dental, Vision, ADD & Life insurance, and EAP
- 401K with a 4% match
- PTO and sick time
- Free lunches
- Enjoy playing golf on Monday’s
Location
Palo Alto Hills Golf & Country Club
3000 Alexis Drive
Palo Alto, CA 94304
We look forward to having you join our Team!
Equal Opportunity Employer:
Palo Alto Hills Golf & Country Club (PAHGCC) is an Equal Opportunity Employer. PAHGCC strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. PAHGCC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
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