The Association Property Manager is responsible for liaison between several condominium associations board of directors, owners, and hotel rental agents, property maintenance including general maintenance & repairs, housekeeping, landscaping, and security. Have effective communication, organizational and interpersonal skills. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serves as liaison for associations; establishes positive relationships with various boards and owners in order to provide exceptional guest service, meet business goals & objectives, and drive the associations and resort vision.
• Attending all board meetings, quarterly and annual association meetings and associations events.
• Communicate with association owners on resort events and happenings.
• Work with all boards on the development of annual budgets.
• Engages, contracts, supervises, and approves invoices for all goods/services required to maintain the property up to resort and association standards. Develops a network of emergency services and is available for 24-hour coverage as required. Supervises on-site maintenance and repairs. Continually evaluates service needs and performance in all areas of maintenance and management. Forecasts and manages replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc. Ensures all necessary repairs are completed in a timely manner.
• Discusses with board of directors the terms and conditions for providing property management services, and drafts agreements stipulating extent and scope of management responsibilities, services to be performed, and costs for services.
• Ensures compliance of all association rules and regulations with owners and renters.
• Hire and develop skilled staff to support the department and association needs.
• Manages owner relations and coordinates requests for repairs and maintenance.
• Communicates with accounting department to ensure accuracy of owner billings and accounts receivable.
• Employs or contracts for services of security, maintenance, and groundskeeping personnel and onsite management personnel as needed.
• Inspects condominium units with owner permission unless an emergency situation, public areas, and outside grounds for cleanliness and appearance.
• Purchases supplies and equipment for property management use.
• Solicits bids for maintenance or repair projects when necessary. Completes requisitions for and ensures payment to subcontractors in a timely manner.
• On assigned properties, act as the resort’s primary coordinator to assure that the resort’s efforts fully meet and exceed contractual property management obligations.
• Responds to board of directors or owner complaints and resolves problems in accordance with Cranmore Mountain Resort’s guest service standards.
• Demonstrates a positive, professional and client-oriented attitude about the company with coworkers, tenants, clients and the public whether contact is by mail, telephone or in person. Constantly strives for improvements in work process and results to better meet board of directors/owner expectations.
• Maintains complete and accurate property files and records, with an emphasis on documentation for future reference. Provide prompt, detailed and accurate general status reports on all properties assigned.
• Establishes and maintains collaborative working relationships between departments, with coworkers and particularly with other members of a project team.
• Delegates responsibilities, motivates and leads direct reports to achieve goals and objectives.
• Maintains and enhances a guest focused culture in all areas of responsibility.
• Monitors the maintenance and upkeep of all residential buildings through daily and weekly inspection reports.
• Work with resorts events department to schedule social events for the association owners.
• Flexible working hours including weekends, holidays, and on-call hours.

SUPERVISORY RESPONSIBILITIES

Manage 2 to 5 subordinate employees in association property management department along with overseeing subcontractors. Responsible for the overall direction, coordination, and productivity of this department. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SCHEDULING

The Association & Residential Property Manager is a full-time position with a minimum of 40-45 hours per week. Hours vary based on season and business volumes. The typical schedule is 5 days a week, 8-9 hours a day, between the hours of 7am and 9pm. Weekends, holidays, and vacation weeks are included. 24-hour on-call duties are required. During peak business volumes, functions, and special events, evening hours may be extended.