Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the opportunity

Ellucian is seeking an experienced Document Management Consultant to join the North American Professional Services team to lead implementations of our integrated solutions for colleges and universities. The Document Management Consultant will execute all aspects related to the business process analysis, install, configuration, implementation, and deployment of our Document Management solutions, requiring a mix of functional and technical knowledge and experience. The expectations for candidates to fill this role include significant experience in the areas below.

Where you will make an impact

• Execute all aspects related to service delivery and deployment of Ellucian’s Document Management solution through planned engagements with our higher education customers.
• Support current and future custom software solution needs across all aspects of a project including leadership and oversight, specification design, quality control and testing, implementation, train-the-trainer, and deployment.
• Be motivated to deeply understand ERP mechanics and thereby capitalize on all available and/or extensible ERP functionality for the benefit of customers as well as Ellucian solution improvements.
• Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
• Identify and remediate issues that impede enabling customer greatness.
• Drive innovative and transformative strategies which will ensure successful implementations.
• Continuously improve the customer experience by ensuring development, use and maintenance of services artifacts that exceed customer expectations.
• Proactively prepare for and deliver high quality implementation consulting services.
• Success will be measured by customer satisfaction, achievement of project goals, and utilization targets.
• Consult with customers to drive their performance improvement and empower them to own and correct problems.
• Execute all assignments with precision, timeliness, and professionalism.

What you will bring

• Document Management experience
• Experience with OpenText’s Application Xtender product suite
• Experience with Windows Server operating systems and IIS Web server
• Implementation, conversion, and install/upgrade experience
• Product experience, including consulting experience on relevant solutions.
• Knowledge of Higher Educations business practices across all ERP Modules (e.g. Admissions, Financial Aid, Registrar, Human Resources, Finance, Advancement)
• Strong communication and presentation skills. Must present a professional demeanor.
• Ability to communicate to C-level and project leaders both internally and externally.
• Enabling delivery readiness, problem solving and root cause analysis.
• Strong prioritization skills, able to manage activities based on business impact.
• Able to multi-task and meet deadlines.
• Support and demonstration of Ellucian values.
• Ability to travel to customer locations to deliver consulting and implementation services based on Ellucian delivery methodology.

PREFERRED SKILLS:

• Experience working in the following areas a plus:
  • Agile, Waterfall, Hybrid management approaches
  • Web-based applications
  • ERP
  • CRM
  • Information Security
  • Cloud based solutions
• Change Management
• Solid technical aptitude and/or experience

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Maternity & Paternity Leave
• Charitable leave – 40 hours/year
• Telemedicine
• Wellness
• Ginger (mental health)
• Wellbeats (virtual fitness classes)
• Rethink – caregiver support
• Diversity and inclusion programs which provide access to 11 internal employee resource groups
• Tuition Reimbursement Assistance
• Professional development opportunities

#LI-MW1

#LI-REMOTE

Additional Information: