Job description

DOCUMENTATION SPECIALIST

$50,000 - $55,000

OVERVIEW: The Document Specialist develops and refines and maintains documentation organization associated with skill competencies, policy, procedure, forms, and company announcements. In addition, the Document Specialist will own the internal publication, implementation, file management, and auditing of month-to-month changes for all company policies, procedures, and forms. Individuals that typically thrive in this role have a self-starter mentality, excellent communication skills, and are highly adaptable to complete the task at hand.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform internal publishing (i.e., push to production) tasks that involve updating internal trackers and tables, managing file storage systems, and ensuring all changes are implemented seamlessly and effectively
• Develop training content based on and policies and procedures (ie PPTs).
• Collaborate with team to identify training material needs and improvements, including participation in stakeholder meetings
• Updating Configuration Management documents to maintain synchronization and accurate understanding of policies and procedures, training materials, and other necessary documents.
• Understand and manage software configuration and workflow
• Update the Change Management reporting software with details to maintain an accurate depiction on status of the change management process
• Manage all KPIs associated with content designed for all change management lead projects across the organization
• Ability to assist on projects as needed, including but not limited to, process design, and associated documentation
• Complete all other tasks as assigned by supervisor

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

COMPETENCIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Intellectual

• Be adaptive and pivot between various tasks in a fast-paced environment
• Analytical, detailed-oriented, and process-oriented mindset
• Ability to listen to information and respond quickly, concisely, and coherently
• Ability to synthesize large amounts of information into concise forms of communication that can be understood by an audience

Interpersonal

• Excellent communication skills both verbal and non-verbal
• Must be able to work with a wide variety of individuals with different backgrounds

Leadership

• Critically think to come up with reasonable solutions where no solution currently exists
• Communicate questions or potential issues to team members in an appropriate manner

Organization

• Maintain organizational tools to keep transparent view of work in progress
• Monitoring and adjusting all variables correctly to update a change accurately

Self-Management

• Ability to take initiative to complete assigned work by the deadline assigned
• Ability to forecast time estimation to complete tasks
• Ability to maintain composure during high-stress situations

Language, Math, and Reasoning

• Correct grammar in a concise and understandable manner
• Identify and develop documentation training materials that are sensible and comprehendible

EDUCATION, EXPERIENCE, and TRAINING:

• Degree in a Health Administration, Creative Writing, Graphic Design, Education, Marketing, Computer Science, Engineering, or other related field preferred
• Must be committed to drug-free lifestyle and responsible alcohol use
• Personal passion or interest in substance abuse issues strongly preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• No requirements

COMPUTER SKILLS:

• Proficient with Microsoft O365, specifically Word, Excel, and PowerPoint
• Extensive knowledge of PowerPoint Required
• Experience of Adobe Suite Creative Cloud Software preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and /or move up to 25 pounds.
• While performing the duties of this job, the employee is regularly required to sit; talk; hear.
• While performing the duties of this job, the employee is frequently required to reach with hands and arms.
• While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel.

VISION REQUIREMENTS:

• There are no special vision requirements.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Franklin, TN 37067: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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