Job description

1 YEAR CONTRACT

Competitive Pay

This role represents our client as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits. The Security Ambassador demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present. The Security Ambassador will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other personnel. In addition to providing overall presence, the Security Ambassador will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist in navigation. The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role may interact with various security technologies, such as visitor management system and passive weapons detection system. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekend with rotating days off.

All Shifts That Are Open:

• 12-Hour Day Shift (6A-6P), Every Other Weekend Worked (84 Hours/Pay Period)
• 12-Hour Night Shift (6P-6A), Every Other Weekend Worked (84 Hours/Pay Period)
• 8-Hour Weekend Day Shift (6AM-2:30PM), Saturday & Sunday (32 Hours/Pay Period)
• 8-Hour Weekend Evening Shift (2:30P-11:00P), Saturday and Sunday (32 Hours/Pay Period)
• 8-Hour Day Shift (6A-2:30P), Tuesday-Saturday (80 Hours/Pay Period)
• 8-Hour Evening Shift (2:30-11PM), Tuesday-Saturday (80 Hours/Pay Period)
• 8-Hour Day Shift (6A-2:30P), Sunday-Thursday (80 Hours/Pay Period)
• 8-Hour Evening Shift (2:30P-11PM), Sunday-Thursday (80 Hours/Pay Period)

Job Types: Full-time, Contract, Part-time

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• Rochester, MN: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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