Driver's License Hearing Officer - Mobility Manager
Full Time
Ankeny, IA 50021
Posted
Job description
Job Description
We are looking to fill a unique position in our Driver Central Program Manager Team! Our office is looking to hire a Driver’s License Hearing Officer to serve as our Mobility Manager as a part of the Motor Vehicle Division’s (MVD) Central Programs Bureau, Driver Central Programs team. The majority of job duties (often 100% each week) will be on-site at Iowa Correctional Facilities while working independently and subject to normal daily security procedures at each institution. As a Mobility Manager partnering with Iowa Correctional Facilities, you will provide equitable identity and mobility-related access to Iowa's offender population. You will also be assisting Iowa's offender population obtain driver's license reinstatement or state identification. This will include creating a personal plan for mobility prior to their release from the Iowa Department of Corrections and ensuring the plans follow all requirements, sanctions, payment plans, laws, and alternative transportation plans. You will partner with other outreach/ mobility services and partnering agencies, including but not limited to the Department of Corrections, Workforce Development, Department of Human Services, Department of Public Health, and Department of Education, as well as community groups and nonprofit organizations groups.
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Location: Iowa Department of Corrections – NCCF/Rockwell City and Fort Dodge Iowa Correctional Facilities.
**This position may serve at a single institution or multiple institutions in a given week or month and may also require travel to Ames and Ankeny for training and organizational support. The team member will be responsible for his/her own transportation with certain travel costs reimbursable after DOT establishes a headquarters location for the employee.
Shift: Flexible Schedule; Monday through Friday between the hours of 8:00 AM – 8:00 PM
Your responsibilities as a Mobility Manager:
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Location: Iowa Department of Corrections – NCCF/Rockwell City and Fort Dodge Iowa Correctional Facilities.
**This position may serve at a single institution or multiple institutions in a given week or month and may also require travel to Ames and Ankeny for training and organizational support. The team member will be responsible for his/her own transportation with certain travel costs reimbursable after DOT establishes a headquarters location for the employee.
Shift: Flexible Schedule; Monday through Friday between the hours of 8:00 AM – 8:00 PM
Your responsibilities as a Mobility Manager:
- Track information for the offender re-entry mobility program which will be reviewed and assessed by agency leadership, as well as other state government agencies, stakeholders, and community groups.
- Understand broadly internal, state, and federal policy, rules, and regulations specific to transit and identity issuance processes and can convey critical information to customers and external entities in a way someone without a technical background or knowledge can comprehend.
- Review all driver and identity-related documentation including driving record, sanctions, medical and vision reports, prior to meeting with each customer in person.
- Analyze circumstances and driving record for drivers seeking reinstatement of driving
- Determine applicant eligibility and issue either a driver's license or non-driver identification card to customer utilizing the DOT's mobility issuance kits.
- Review all payment plan options and assist with establishing payments, when possible, based on customer record and any outstanding fines/sanctions.
- Review mobility options as part of the mobility planning process, available to the customer if a suspension, denial, cancellation, or revocation are in place; reviewing and offering alternative modes of transportation available within the area in which customer resides or will be residing. Coordinating efforts with local transit agencies to organize travel training, route planning and obtaining bus passes.
- As part of the re-entry program, establishes means to follow-up with offenders after re-entry to provide ongoing assistance to their mobility and transportation needs to increase successful transition into society and assisting in reducing recidivism rates.
- Additionally, as part of the Driver Central Programs team, the position is responsible for ensuring resources are effective and consistently provided to customers, striving for materials that are clear, comprehensive, accurate and accessible. Coordinating with the division's lead program managers regarding program updates, awareness, education, training, and outreach opportunities, and acting as support and extension of program support in the field.
- Responsible for ensuring courteous, competent, consistent, accurate and professional delivery of services; demonstrating a commitment to helping all customers and treating all customers with dignity and respect; and is responsive to serve a diverse customer base and customers of limited English proficiency.
- Additional responsibilities of this position include:
Making presentations to groups such as civic and/or service organizations and agencies to promote the outreach/mobility program.- Attending meetings and network with various community organizations.
- Obtaining Travel Training certification and attend other related trainings.
- Identifying internal training and educational opportunities for DOT employees.
- Identifying offender-specific needs and bring to the attention of appropriate DOT leaders.
- Successfully completing all necessary training with the Department of Corrections or other entities
- required for interaction with the offender community.
Special Requirements:
- Valid driver license necessary.
- Candidate is required to have at least four (4) years of experience with driver license and non-driver identification card issuance.
- Candidate is required to have at least four (4) years of experience with evaluating driving records and driving exams.
What we offer YOU:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
Single: $54/mo. employee share; $715/mo. state share
Family: $180/mo. employee share; $1,624.00/mo. state share
*Other insurance options are available. Please review HERE (Download PDF reader) .
- Opportunities for professional growth and development
- Paid time off effective immediately (biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year)
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions
- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the following email: aa-eeo@iowadot.us
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Five years of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing).
2) All of the following (a and b):
a. One year of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing); and
b. A total of four years of education and/or full-time experience (as described in part a), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
3) Graduation from an accredited law school.
4) Current, continuous experience in the state executive branch that includes experience equal to four years of full-time work as a Driver & Identification Service Center Consultant or Administrative Assistant 2.
For additional information, please click on this link to view the job description. (Download PDF reader)
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, persons in this class may be required to obtain a valid driver's license.
Join Us!
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
Career Choices
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
Benefits
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience. Check out this Benefits Beyond the Paycheck brochure (Download PDF reader).
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience. Check out this Benefits Beyond the Paycheck brochure (Download PDF reader).
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