At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

You won’t just shape the world of software. You’ll shape the world of life, work and play. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. You won’t just keep up, you’ll break new ground. There are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing:

Responsibilities:

• Build applications to solve & support critical, complex capabilities across platforms for advanced contact center technologies.
• Drive the solution delivery lifecycle for digital capabilities in contact center (Genesys preferred).
• Genesys e-services configuration (Nice to have).
• Research and analysis across complex delivery requirements; build working prototypes to validate proposed solutions and minimize risk associated with delivery efforts.
• Partner with other senior level engineers, architects and platform owner to help set technical direction and strategic objectives.
• Be a technology evangelist and innovator introducing new tools and technologies to American Express.
• Identify new use cases and opportunities to embrace emerging & innovative technologies and be a functional liaison to our business partners

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Skills and Qualifications:

• Experience in Software Development in a professional environment and/or comparable experience
• Proven experience in contact center technologies (Genesys preferred), working both at an Enterprise and Domain levels, including major transformation programs
• Hands on experience in Java, Javascript and ECMA script is a must
• Thorough understanding Web Service technologies, data structure fundamentals and experience in building API's
• Experience in working with highly productive cross functional teams using Agile/Scrum/Kanban project methodologies
• Experience with large scale systems and resource management
• Ability to work in cross functional teams.
• Bachelor’s Degree in Computer Science, Computer Science Engineering, or equivalent experience
• Excellent written and verbal communication skills
• Strong inter-personal, organization and prioritization skills

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.