Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger, and humility.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.
As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
We have an immediate opening for a Repair Coordinator at our aerospace location in Chula Vista, CA. The primary function of this position is to perform structural analysis of in-service aircraft nacelle allowable damages and repairs.

Role Description:

• This role to support one-offs repair coordination engineering (Call Center and Inbox Management).
• This position is for a professional in Customer Service, who works independently in the receipt and coordination of customer inquiries.
• Uses process and product knowledge to appropriately route customer inquiries and resolves moderate to complex inquiries, provides statuses, and follow ups to customer.
• Escalate risk opportunities and complex issues to management.

• Works independently to confer with customers who contacts the organization by telephone or electronically, provides information about processes, products, and documentation, discusses customer inquiries, and obtains and addresses customer priorities.
• Independently, respond to calls or email from customers to provide information on in process inquiries.
• Understands documentation to solve customer issues/requests/complaints in accordance with established procedures and when required, redirects queries to appropriate department or personnel.
• Performs duties related to overall customer service.
  • logging requests into the aftermarket database (MS Dynamics)
  • Prioritize, sorts, coordinate customer incoming and existing inquiries.
  • Serves as central communication point with all internal and external customers to Aftermarket.
  • Provide coordination support to other teams in the organization with regards to customer inquiries
  • Serves as customer interface on inquiry status and delivery.
  • Works in call center for customer support (group email management and answer customer phone calls)
• Prioritize customer inquiries to ensure business targets are met.

• Demonstrated ability to communicate effectively with both internal and external customers and provide extraordinary customer service.
• Demonstrated attention to detail and multitasking.
• Aerospace Experience (Desired)
• Ability to effectively handle multiple tasks with multiple priorities.
• Must have excellent computer skills especially OUTLOOK and MS Office in general.

• Mostly Office Environments, Occasional Shop Floor involvement.
• Substantial amounts of telephone and computer work.
• Heavily Regulated Industries with strict adherence to procedures.
• Flexibility to meet business deadlines by staying late or arriving early.
• Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9AM to 4PM
• Ability to use personal transportation to visit customer locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hourly rate range for this position in CA is $33.00/hr. - $36.00/hr.