JOB DESCRIPTION:

• Responsible for MNCs and companies (above 100) in Singapore, to develop them into high value accounts and account management such as problems and incident resolution.
• Identifies and strategize new business opportunities by prospecting with Service Integrators/ Value Added Resellers and end users to create and expand accounts.
• Manages the entire bid process; leading and coordinating responses to tender, proposal, management of conformance to requirements and work with HQ Global Team.
• Provide accurate forecast of opportunities for planning purposes.
• Works closely with HQ Global Team to develop rollout implementation plan for product delivery, services maintenance, accounts reporting and problem resolution ensuring they are delivered to the required quality, timescale, and budget.
• Provides consistent and regular service reviews in relation to the SLA, ensuring the client’s contractual targets and measurements are met.
• Manages the services delivery and provides insights and recommendation that promote continuous improvement and with the goal of client satisfaction, business growth, and retention
  

REQUIREMENTS:

• Bachelor Degree in Business / Marketing / IT
• At least 5 years of related experience with at least 3 years of experience working with MNCs.
• Possesses excellent communication, writing skills and genuine enthusiasm for providing excellent support to both internal and external customers.
• Independent, creative with drive, willingly to learn and also a team player.
• Proven records of working with Service Integrators/ Value Added Resellers and end users.
• Very organized and able to meet tight deadlines.
• Able to work independently with minimal supervision.
• Proficient with MS Word/Excel/Powerpoint