Organization: Aramark Sports + Entertainment - Paycor Stadium | Cincinnati Bengals

Position Title: Executive General Manager

Reports to: Regional Vice President

Location: Cincinnati, OH

Search Contact: Prodigy Search

BACKGROUND

Aramark Sports + Entertainment serves more than 150 award-winning food and beverage, retail, and facility service programs in premier stadiums, arenas, convention centers, cultural attractions, performance venues, and unique entertainment destinations across North America. The vision is to provide immersive experiences that captivate and prioritize guest satisfaction. Aramark Sports + Entertainment has received numerous accolades and awards for leading-edge innovations, dining concepts, high-profile events, and collaborations with some of the biggest names in the industry. Aramark Sports + Entertainment curates immersive experiences through a bold, thoughtful, and data-driven approach. We deliver an unmatched combination of connectivity, performance, and ingenuity that unite to bring your vision to life and forever captivate customers.
Paycor Stadium, formerly known as Paul Brown Stadium, is the home of the Bengals on Cincinnati's downtown riverfront and opened in 2000. The stadium features a sleek design and blends seamlessly with the city, open to views of downtown to the north and the Ohio River to the south. In 2007, Paycor Stadium was the only football stadium to make a Harris Interactive list of "America's favorite 150 buildings and structures." Paycor Stadium ranked 101st on a list whose range included all manner of major structures — skyscrapers, museums, churches, hotels, bridges, national memorials and more. No other football stadium was voted among the top 150, and among all sports venues, only two historic baseball parks — Wrigley Field and the old Yankee Stadium — ranked higher than Paycor Stadium.

SUMMARY

As the Executive General Manager, you will plan, manage, and guide multiple contracted services for a client normally generating $15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.
Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship-building skills, being financially savvy, and a focus on safety, our team makes a difference every day.

RESPONSIBILITIES

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
• Recommends methods, resources, and implementation for service improvement and growth based on operational needs/capabilities
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
• Manages compliance with all local, state, and federal regulations and codes and maintains all associated records and reports
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times

The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

QUALIFICATIONS

• A Bachelor’s degree level education is highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
• Meaningful experience in service industry, contract services, or hospitality environment
• Proven ability leading through other managers
• Experience in creating and managing a department budget, financial controls, and analysis
• Experience crafting product sales strategies and implementing operational programs and initiatives

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

CONTACT INFORMATION

Founded in 2007, Prodigy Search, located in the New York City suburb of Freehold, NJ, boasts over 80 years of experience in the sports and entertainment business. As a renowned nationwide leader in senior-level executive search, Prodigy Search has honed its business principles and expertise, establishing itself as the largest boutique recruiting agency in North America. Simply, Prodigy Search is Where the Best Brands Come for the Best Talent.

No phone calls please. For any additional questions, please email info@prodigysearch.net

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.