Job description

We are seeking an Assistant Manager to help lead the floor team in the operations of Beyond Van Gogh, The Immersive Exhibit. This is a unique, hands-on role encompassing team management and delivering an exceptional guest experience in a busy, high-volume environment. You will ensure that each guest receives excellent service while also guiding your team to exceed expectations by monitoring, coaching and mentoring the Service Excellence.

Your Role:

• Support the General Manager in all areas
• Lead staff of 35+ members in superior customer service
• Communicate the vision to all team members and lead by example
• Implement quality control ensuring staff are performing all described duties with exceptional guest experience in mind
• On site customer relations and critical thinking
• Perform and supervise opening and closing procedures and securing facility when necessary
• Assist with day to day operations including staffing, cost controls, staff training, and active floor management daily
• Aid in preparation of company reports such as daily sales reports on merch, daily ticketing reports, payroll submission to accounting team as needed
• Direct and motivate all teams to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the event is visually distinctive and impeccably maintained
• Aid the Retail manager in merchandise procedures as necessary
• Organize maintenance and cleaning procedures to maintain a safe, healthy and polished event.
• Liaise with venue management to ensure smooth operations in this multi-use, multi-purpose venue.

Desired Skills & Experience:

• Hospitality or retail background considered an asset
• Organizational team building and interpersonal skills a must
• Bilingual considered an asset
• Staffing and scheduling experience considered an asset
• Visionary leader with the ability to provide steadfast guidance to all departments
• Strong conflict resolution and decision-making skills
• Proven success in leading, training and motivating teams
• Strong ability to plan, execute, and prioritize tasks
• Experience with Square and Showclix Ticketing (or similar ticketing software) an asset
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue
• The ability to work a flexible schedule including weekends, holidays and some evenings

Other Info:

• Work may be remote until such time as we are granted access to the venue.
• This can be a physically demanding and fast paced environment
• Tentative start date of Oct 24, 2022 for the duration of the exhibit's booking period in Westbury, Long Island.
• Pay rate of $25/hr

We thank all of those who apply but only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Salary: $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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